Post Production Support Tips for the new Project
Some project managers think that it is the job of the support team to support the software when live and there should not be any phase after project closure. They strongly feels that post production support is not meant for the project team. In reality there is usually more knowledge transfer required than actually done during handshake period. Hence there tends to be an overlap which is sometimes referred to as a warranty or post-implementation operational support period. The objective of the Post-Implementation Phase is to maintain and enhance the system to meet the ongoing needs of the user community. […]
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