Whizlabs Refund Policy

Thank you for choosing whizlabs for your learning requirements. We at Whizlabs, aim to provide a gratifying experience to our users and ensure that you are satisfied with our products and services.

When you purchase a product from Whizlabs, you submit your consent and agree to our Terms of Use, Privacy Policy, and Refund Policy(this page).This is applicable to all individual users purchasing courses, subscriptions & sandboxes. Below terms are not applicable for Business Clients and any type of companies / organizations.

KIND NOTE

During holiday sales such as Black friday, Christmas and New year the price for any courses or subscription plans are discounted in huge margins, Hence,
Refunds will be not initiated during holiday sales.

Purchases related to: Video Courses/Practice tests/Hands-on Labs

If you are not happy with our video courses, practice tests or hands-on labs, we are ready to initiate refunds as per the below terms

Criteria or Refund Request (Duration)Refund Value
On or Before 3rd day of purchase100% Refund
Between 4th day to 6th day of purchase50% Refund
On or After 7th day of purchaseNo Refund
In case of failure in exams,but must be initiated within 7 days after exam result100% Refund

Even If, you have requested for refund as in the listed criterias mentioned in the above table, your refund will not be processed if you met these conditions:

If you have passed the actual certification exam from the official vendor
(ex: AWS, Azure, Google) and accessed our (Whizlabs) training videos, attempted practice tests, other documentations and hands-on labs.
If you are not able to submit the acceptable proof of failure
(such as e-mail from the Vendor, scorecard, etc.)
If your purchase is more than 5 months old.

Purchases related to: Subscription Plans

If you are not happy with any of our subscription plans, we are ready to initiate refunds as per the below terms.

Subscription-TypeCriteria or Refund Request (Duration)Refund Value
3 MonthsOn or Before 3rd day of purchase100% Refund
Between 4th day to 14th day of purchase50% Refund
On or After 15th day of purchaseNo Refund
1 YearOn or Before 3rd day of purchase100% Refund
Between 4th day to 29th day of purchase50% Refund
On or After 30th day of purchaseNo Refund

Purchases related to: Sandboxes of any technology
(AWS, Azure, Google Cloud, Power platform, kubernetes etc.,)

If you are not happy with any of our sandboxes, we are ready to initiate refunds as per the below terms

Criteria or Refund Request (Duration)Refund Value
On or Before 2nd day of purchase100% Refund
Between 3rd day to 6th day of purchase50% Refund
On or After 7th day of purchaseNo Refund

Even If, you have requested for refund as in the listed criterias mentioned in the above table, your refund will not be processed if you met these conditions:

If you use our sandbox feature for other than learning purpose
If you record any session in the form of video or images within the sandbox environment, without prior approval from the concerned team in Whizlabs and try to indulge in business activities.
If you use the sandbox for business purposes without becoming an authorized business partner or learner.
If looking for additional services which are not listed as part of the package in our webpage.

How to Initiate the Refund Request?

You can write an email to: support@whizlabs.com with the below details:

Registered email address used to access in our platform
Email Subject: “Request for Refund”
The reason asking for refund, order details as applicable and any other feedback
Attach files (if any)
Please note that all refunds and cancellations will be processed within 10 business days after the request is received and approved.