Whizlabs Refund Policy

Thank you for choosing Whizlabs for your learning needs. We aim to provide a gratifying experience and ensure your satisfaction with our products and services.

When you purchase a product from Whizlabs, you agree to our Terms of Use, Privacy Policy, and this Refund Policy. Applies to all individual users purchasing courses, subscriptions, and sandboxes. Not applicable to business clients or organizations.

Kind Note

Any purchases made during the sales period such as Black friday, Christmas and New year or any deals at 40% or more than 40% discounts which are already bound with higher discounts and offers cannot be refunded. Also, trying to apply additional coupon codes is not applicable during any of the sales period.

Purchases related to: Video Courses/Practice tests/Hands-on Labs

If you are not happy with our video courses, practice tests or hands-on labs, we are ready to initiate refunds as per the below terms

Criteria or Refund Request (Duration)	Refund Value
On or Before 3^rd day of purchase	100% Refund
Between 4^th day to 6^th day of purchase	50% Refund
On or After 7^th day of purchase	No Refund
In case of failure in exams, but must be initiated within 7 days after exam result	100% Refund

Even If, you have requested for refund as in the listed criterias mentioned in the above table, your refund will not be processed if you met these conditions:

If you have passed the actual certification exam from the official vendor (ex: AWS, Azure, Google) and accessed our (Whizlabs) training videos, attempted practice tests, other documentations and hands-on labs.

If you are not able to submit the acceptable proof of failure (such as e-mail from the Vendor, scorecard, etc.)

If your purchase is more than 5 months old.

Purchases related to:Subscription Plans

If you are not happy with any of our subscription plans, we are ready to initiate refunds as per the below terms.

Subscription-Type	Criteria or Refund Request (Duration)	Refund Value
1 Month	On or Before 2^nd day of purchase	100% Refund
	Between 2^nd day to 4^th day of purchase	100% Refund
	On or After 5^th day of purchase	No Refund
1 Year	On or Before 3^rd day of purchase	100% Refund
	Between 4^th day to 29^th day of purchase	50% Refund
	On or After 30^th day of purchase	No Refund

Purchases related to:Sandboxes of any technology (AWS, Azure, Google Cloud, Power platform, kubernetes etc.,)

If you are not happy with any of our sandboxes, we are ready to initiate refunds as per the below t

Criteria or Refund Request (Duration)	Refund Value
On or Before 3^rd day of purchase	100% Refund
Between 4^th day to 6^th day of purchase	50% Refund
On or After 7^th day of purchase	No Refund
In case of failure in exams, but must be initiated within 7 days after exam result	100% Refund

Even If, you have requested for refund as in the listed criterias mentioned in the above table, your refund will not be processed if you met these conditions:

If you use our sandbox feature for other than learning purpose

If you use the sandbox for business purposes without becoming an authorized business partner or learner.

If you record any session in the form of video or images within the sandbox environment, without prior approval from the concerned team in Whizlabs and try to indulge in business activities.

If looking for additional services which are not listed as part of the package in our webpage.

How to Initiate the Refund Request?

You can write an email to: [email protected] with the below details:

Registered email address used to access in our platform

Email Subject: “Request for Refund”

The reason asking for refund, order details as applicable and any other feedback

Attach files (if any)

Please note that all refunds and cancellations will be processed within 10 business days to the original source account from the date the request is received and approved.

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