MB-910: Microsoft Dynamics 365 Fundamentals (CRM)

What is Dynamics 365?

Microsoft Dynamics 365 is a suite of Customer Relationship Management(CRM) and Enterprise Resource Planning(ERP) smart business applications. It includes Dynamics 365 Sales, Marketing, Finance, Services, Commerce, and Supply Chain.

Who should take the MB-910: Microsoft Dynamics 365 Fundamentals (CRM) exam?

The MB-910 exam includes customer engagement features and capabilities of Dynamics 365 apps. It is suitable for people with roles including the Business owner, user, Functional Consultant, and Students.

Why should I take the MB-910: Microsoft Dynamics 365 Fundamentals (CRM) certification?

It is highly recommended for you if you wish to,

• Get a thorough knowledge of the core capabilities of Dynamics 365 Customer Engagement apps
• Accentuate your grasp of Customer Management and Business Operations
• Prove your Dynamics 365 Customer Engagement capabilities to step a level up
• Get your Dynamics 365 skills attested

What are the prerequisites for the MB-910: Microsoft Dynamics 365 Fundamentals (CRM) certification exam?

The suggested prerequisites for the MB-910 exam include a fundamental understanding of,

• Customer engagement applications
• Marketing capabilities
• Automation capabilities of the sales, service, and support lifecycles
• Business operations
• Fundamentals of Dynamics 365 skills

What skills will be measured in the MB-910: Microsoft Dynamics 365 Fundamentals (CRM) exam?

The various exam domains and objectives along with their weightage follow:

• Describe Microsoft Dynamics 365 Customer Insights - Journeys : This section covers 15-20% of the exam. It also involves describing the capabilities of Dynamics 365 through Engagement Audience Insights and Customer Voice.
• Description of Dynamics 365 Customer Service: This domain includes 20-25% of the exam questions. It involves describing various Customer Service Components including case lifecycle, entitlements, service level agreements(SLAs), managing work using queues, and Knowledge Management.
• Description of Dynamics 365 Sales: This part covers around 15-20% of the exam objectives. It includes describing the capabilities of LinkedIn Sales Navigator and Dynamics 365 Sales Insights.
• Description of Dynamics 365 Field Service: This part includes approximately 15-20% of the exam objectives. It covers the description of various field service and scheduling capabilities.
• Explore the core capabilities of customer engagement apps in Dynamics 365: This section covers around 20-25% of the exam. You'll learn about Microsoft Dataverse and get overview of Dynamics 365 customer engagement apps and its common capabilities..