Key Features of ML & Generative AI Salesforce Agentforce Specialist Certification Guide

The ML & Generative AI Salesforce Agentforce Specialist Certification Guide has 100 plus updated practice questions for learners to practice.
The detailed explanation for each question gives a great overview of why the particular answer is right.
We provide 24 /7 technical support from subject experts there to guide you through your learning journey.

Benefits of Becoming a Salesforce Agentforce Specialist

The Salesforce Agentforce Specialist Certification boosts the learner’s credibility with AI-powered Salesforce expertise.
This certification guide enhances career opportunities for individuals in roles that have AI influences in CRM.
The Salesforce Agentforce Specialist Certification improves workflow automation and customer experience in operations.

Key Exam Topics and Weightage

Prompt Engineering – 30%

Gain the skill to create effective prompts that drive AI-powered actions to generate insights in Salesforce.

Agentforce Concepts – 30%

Gives learners deep understanding of Agentforce architecture, capabilities and AI integrations.

Agentforce and Data Cloud – 20%

This portion is about learning how to connect Agentforce with Data Cloud and unify, analyse, and activate customers' data.

Agentforce and Service Cloud – 10%

The Agentforce and service cloud portion discusses applying AI-driven solutions to customer support and case resolution workflow.

Agentforce and Sales Cloud – 10%

Here, learners gain insights to use Gen AI to boost sales productivity with smart lead management and insights.

Certifications & Prerequisite Recommendations For Salesforce Agentforce Specialists

Salesforce Certified Administrator Exam

This certificate validates the ability to manage and configure sales forces effectively supporting business processes. Here candidates master the core functionalities of Salesforce, along with user management, data security, automation and dashboard reporting, etc.

Salesforce Certified Platform App Builder Exam

This certification focuses on validating the ability to design and build custom applications using the Salesforce platform. The key areas like data modeling, app logic, user interfaces, and automation tools, are explored here. It's for aspiring developers and solution architects creating tailored solutions without deep codes.

Target Audience and Job Roles

Salesforce Administrators who optimize workflow with AI-powered Agentforce
Contact Center Managers & Supervisors, enhancing agent effectiveness and customer experience with intellectual automation.
Implementation Consultants designing and deploying AI-driven salesforce solutions in various clouds.
Salesforce Solution Architects who build AI-integrated scalable solutions using Agentforce and data cloud.
Business Analysts translate business needs through AI-enhanced salesforce workflow.