Key Features of the Course

2 full-length Mock Exams(110 unique questions)
Scenario-based Practice Tests similar to the MB-910 exam
The exhaustive explanation for every question
Auto-updates to the MB-910 course
24x7 Support from our Subject Matter Experts
Unlimited access for 2 years

What is Dynamics 365?

Microsoft Dynamics 365 is a suite of Customer Relationship Management(CRM) and Enterprise Resource Planning(ERP) smart business applications. It includes Dynamics 365 Sales, Marketing, Finance, Services, Commerce, and Supply Chain.

Who should take the MB-910: Microsoft Dynamics 365 Fundamentals (CRM) exam?

The MB-910 exam includes customer engagement features and capabilities of Dynamics 365 apps. It is suitable for people with roles including the Business owner, user, Functional Consultant, and Students.

Why should I take the MB-910: Microsoft Dynamics 365 Fundamentals (CRM) certification?

It is highly recommended for you if you wish to,

Get a thorough knowledge of the core capabilities of Dynamics 365 Customer Engagement apps
Accentuate your grasp of Customer Management and Business Operations
Prove your Dynamics 365 Customer Engagement capabilities to step a level up
Get your Dynamics 365 skills attested

What are the prerequisites for the MB-910: Microsoft Dynamics 365 Fundamentals (CRM) certification exam?

The suggested prerequisites for the MB-910 exam include a fundamental understanding of,

Customer engagement applications
Marketing capabilities
Automation capabilities of the sales, service, and support lifecycles
Business operations
Fundamentals of Dynamics 365 skills

What skills will be measured in the MB-910: Microsoft Dynamics 365 Fundamentals (CRM) exam?

The various exam domains and objectives along with their weightage follow:

Describe Microsoft Dynamics 365 Customer Insights - Journeys : This section covers 15-20% of the exam. It also involves describing the capabilities of Dynamics 365 through Engagement Audience Insights and Customer Voice.
Description of Dynamics 365 Customer Service: This domain includes 20-25% of the exam questions. It involves describing various Customer Service Components including case lifecycle, entitlements, service level agreements(SLAs), managing work using queues, and Knowledge Management.
Description of Dynamics 365 Sales: This part covers around 15-20% of the exam objectives. It includes describing the capabilities of LinkedIn Sales Navigator and Dynamics 365 Sales Insights.
Description of Dynamics 365 Field Service: This part includes approximately 15-20% of the exam objectives. It covers the description of various field service and scheduling capabilities.
Explore the core capabilities of customer engagement apps in Dynamics 365: This section covers around 20-25% of the exam. You'll learn about Microsoft Dataverse and get overview of Dynamics 365 customer engagement apps and its common capabilities..