{"id":83706,"date":"2022-08-05T04:00:58","date_gmt":"2022-08-05T09:30:58","guid":{"rendered":"https:\/\/www.whizlabs.com\/blog\/?p=83706"},"modified":"2022-08-05T04:01:54","modified_gmt":"2022-08-05T09:31:54","slug":"mb-910-dynamics-365-preparation-guide","status":"publish","type":"post","link":"https:\/\/www.whizlabs.com\/blog\/mb-910-dynamics-365-preparation-guide\/","title":{"rendered":"Preparation guide on MB-910: Microsoft Dynamics 365 Fundamentals (CRM) Certification Exam"},"content":{"rendered":"<p class=\"notecl\"><span style=\"font-weight: 400;\">If you&#8217;re looking to certify your skills in Microsoft Dynamics 365 Fundamentals (CRM) career, look no further than the <\/span><a href=\"https:\/\/www.whizlabs.com\/mb-910-microsoft-dynamics-365-fundamentals-crm\/\"><span style=\"font-weight: 400;\">MB-910 certification exam<\/span><\/a><span style=\"font-weight: 400;\">. This exam is designed to test your knowledge and mastery of the CRM functionality within Dynamics 365.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This blog talks about how MB-910 certification can become the right stepping stone in your career. <\/span><span style=\"font-weight: 400;\">In order to pass the MB-910 certification exam, it&#8217;s important to be well-prepared. This preparation guide will provide you with all the information you need to know to pass the MB-910 exam.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You will learn more about why this certification is necessary, detailed syllabus, and materials for preparation.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Let\u2019s dive in.\u00a0<\/span><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_76 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #ea7e02;color:#ea7e02\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #ea7e02;color:#ea7e02\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.whizlabs.com\/blog\/mb-910-dynamics-365-preparation-guide\/#What_is_Microsoft_Dynamics_365_Fundamentals_CRM_Certification_Exam\" >What is Microsoft Dynamics 365 Fundamentals (CRM) Certification Exam?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.whizlabs.com\/blog\/mb-910-dynamics-365-preparation-guide\/#Demand_for_MB-910_Microsoft_Dynamics_365_Fundamentals_CRM_Certification\" >Demand for MB-910: Microsoft Dynamics 365 Fundamentals (CRM) Certification<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.whizlabs.com\/blog\/mb-910-dynamics-365-preparation-guide\/#What_will_you_learn_from_the_Microsoft_Dynamics_365_Fundamentals_CRM_certification\" >What will you learn from the Microsoft Dynamics 365 Fundamentals (CRM) certification?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.whizlabs.com\/blog\/mb-910-dynamics-365-preparation-guide\/#Who_should_take_the_MB-910_certification_exam\" >Who should take the MB-910 certification exam?\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.whizlabs.com\/blog\/mb-910-dynamics-365-preparation-guide\/#Why_should_you_go_for_the_Microsoft_Dynamics_365_Fundamentals_CRM_certification\" >Why should you go for the Microsoft Dynamics 365 Fundamentals (CRM) certification?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.whizlabs.com\/blog\/mb-910-dynamics-365-preparation-guide\/#Microsoft_Certified_MB-910_exam_overview\" >Microsoft Certified: MB-910 exam overview<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.whizlabs.com\/blog\/mb-910-dynamics-365-preparation-guide\/#Prerequisites_for_MB-910_exam\" >Prerequisites for MB-910 exam<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.whizlabs.com\/blog\/mb-910-dynamics-365-preparation-guide\/#MB-910_certification_exam_domains\" >MB-910 certification exam domains<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.whizlabs.com\/blog\/mb-910-dynamics-365-preparation-guide\/#Study_materials_to_refer_to_for_MB-910_exam\" >Study materials to refer to for MB-910 exam<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/www.whizlabs.com\/blog\/mb-910-dynamics-365-preparation-guide\/#How_to_start_preparing_for_the_MB-910_exam\" >How to start preparing for the MB-910 exam?\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/www.whizlabs.com\/blog\/mb-910-dynamics-365-preparation-guide\/#Final_Word\" >Final Word<\/a><\/li><\/ul><\/nav><\/div>\n<h3><span class=\"ez-toc-section\" id=\"What_is_Microsoft_Dynamics_365_Fundamentals_CRM_Certification_Exam\"><\/span><span style=\"font-weight: 400;\">What is Microsoft Dynamics 365 Fundamentals (CRM) Certification Exam?<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">MB-910: <a href=\"https:\/\/www.whizlabs.com\/dynamics-365-certifications\/\" target=\"_blank\" rel=\"noopener\">Microsoft Dynamics 365 Fundamentals<\/a> (CRM) Certification is a beginner-level program. It will help you conquer customer engagement bottlenecks and enhance customer relationships using Dynamics 365 solutions and tools.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You will gain a deeper understanding of Dynamics 365 tools. If you are a tech-savy professional familiar with core business functions like marketing and sales, this is the right step to enhance your skill track. MB-910 exam will test your ability to work with:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Dynamic 365 Marketing<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Dynamic 365 Customer Services<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Dynamic 365 Field Service<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Dynamic 365 Sales<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Dynamic 365 Project Operations<\/span><\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Demand_for_MB-910_Microsoft_Dynamics_365_Fundamentals_CRM_Certification\"><\/span>Demand for MB-910: <span style=\"font-weight: 400;\">Microsoft Dynamics 365 Fundamentals (CRM) Certification<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Below image shows the recent demand for the Microsoft Dynamics 365:<\/p>\n<figure id=\"attachment_83837\" aria-describedby=\"caption-attachment-83837\" style=\"width: 821px\" class=\"wp-caption alignnone\"><img decoding=\"async\" class=\"wp-image-83837\" title=\"Google Trends for Dynamics 365 fundamentals\" src=\"https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2022\/08\/google-trends-dynamics-365-300x205.webp\" alt=\"Google Trends for Dynamics 365 fundamentals CRM - MB-910\" width=\"821\" height=\"561\" srcset=\"https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2022\/08\/google-trends-dynamics-365-300x205.webp 300w, https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2022\/08\/google-trends-dynamics-365-614x420.webp 614w, https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2022\/08\/google-trends-dynamics-365-640x438.webp 640w, https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2022\/08\/google-trends-dynamics-365-681x466.webp 681w, https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2022\/08\/google-trends-dynamics-365-150x103.webp 150w, https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2022\/08\/google-trends-dynamics-365.webp 740w\" sizes=\"(max-width: 821px) 100vw, 821px\" \/><figcaption id=\"caption-attachment-83837\" class=\"wp-caption-text\">Google Trends for Dynamics 365 fundamentals<\/figcaption><\/figure>\n<p><span style=\"text-decoration: underline; color: #ff6600;\"><em><strong>Latest Update:<\/strong><\/em><\/span><\/p>\n<p><em><strong>Note<\/strong>: <\/em>The MB-910 and MB-920 is the new version of MB-901 exam where it got expired on June 30, 2021.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"What_will_you_learn_from_the_Microsoft_Dynamics_365_Fundamentals_CRM_certification\"><\/span><span style=\"font-weight: 400;\">What will you learn from the Microsoft Dynamics 365 Fundamentals (CRM) certification?<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Prepping for the MB-910 exam gives you a comprehensive view of Dynamics 365 offerings. You will learn how to level customer engagement using Dynamics 365 and develop solutions to remove customer relationship bottlenecks. Apart from this, by completing this course, you will learn the functionalities and capabilities for:\u00a0<\/span><b><\/b><\/p>\n<ul>\n<li aria-level=\"1\"><b>Dynamic 365 Marketing:\u00a0<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">You will dive into orchestrating real-time journeys, designing seamless customer experiences across all channels, and simplifying customer journeys.\u00a0<\/span><b><\/b><\/p>\n<ul>\n<li aria-level=\"1\"><b>Dynamic 365 Sales:<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Learn to leverage this tool to propel sales from leads, implement best practices, and automate and forecast sales.\u00a0<\/span><b><\/b><\/p>\n<ul>\n<li aria-level=\"1\"><b>Dynamic 365 Customer Service<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Delve into implementing non-conventional self-service techniques, providing access to knowledge bases to your customers, and keeping portals and communities active for customers.\u00a0<\/span><b><\/b><\/p>\n<ul>\n<li aria-level=\"1\"><b>Dynamic 365 Field Service<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Gain in-depth knowledge on leveraging this tool to personalize customer experiences, fuel productivity, and deliver services proactively and efficiently.\u00a0<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Who_should_take_the_MB-910_certification_exam\"><\/span><span style=\"font-weight: 400;\">Who should take the MB-910 certification exam?\u00a0<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">The best part of the MB-910 exam is that anyone with business sales and marketing skills with basic tech knowledge can take this certification. There is no limitation to the qualifications required. You can apply for MB-910 exam if you are involved in:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Finance<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sales<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Marketing<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Accounting<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Management<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Consultant<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Decision making<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">End user of Microsoft Dynamics 365<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Business owners<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Business stakeholders<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customer engagement and service<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Commerce and Supply Chain<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Along with this, this certification can be a great fit if you wish to:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Understand the core elements of Dynamics 365 CRM applications<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Validate your mastery of Microsoft Dynamics 365 skills<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sharpen your knowledge of business operations<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Define and level up customer engagement capabilities<\/span><\/li>\n<\/ul>\n<blockquote><p>Also Read: <a href=\"https:\/\/www.whizlabs.com\/blog\/microsoft-365-ms-900-exam-questions\/\" target=\"_blank\" rel=\"noopener\">MS-900: Microsoft 365 Fundamentals FREE Questions<\/a><\/p><\/blockquote>\n<h3><span class=\"ez-toc-section\" id=\"Why_should_you_go_for_the_Microsoft_Dynamics_365_Fundamentals_CRM_certification\"><\/span><span style=\"font-weight: 400;\">Why should you go for the Microsoft Dynamics 365 Fundamentals (CRM) certification?<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">MB-910 certification offers uncountable benefits. The benefits include both professional advancement and business growth. You should consider this certification if you want to:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Dig deeper and understand the Dynamics 365 customer relationship capabilities<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sharpen your customer management and operational skills<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Validate your Dynamics 365 skills and take your credentials one level up<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Get the Microsoft badge to your expertise<\/span><\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone wp-image-83762\" src=\"https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2022\/08\/MB-910-300x42.webp\" alt=\"MB-910 Microsoft Dynamics 365 Fundamentals \" width=\"814\" height=\"114\" srcset=\"https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2022\/08\/MB-910-300x42.webp 300w, https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2022\/08\/MB-910-1024x142.webp 1024w, https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2022\/08\/MB-910-1536x213.webp 1536w, https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2022\/08\/MB-910-640x89.webp 640w, https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2022\/08\/MB-910-681x94.webp 681w, https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2022\/08\/MB-910-150x21.webp 150w, https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2022\/08\/MB-910.webp 1920w\" sizes=\"(max-width: 814px) 100vw, 814px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Additionally, getting Microsoft certified will open doors to myriad opportunities and widen your career avenues. You gain the skills to innovate and implement bespoke solutions that best suit your business needs and improve customer engagement by manifolds.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Learning from Microsoft Dynamics 365 makes it easier for you and your team to customize and personalize customer journeys and ensure frictionless customer experiences across all channels and devices.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By eliminating discontinuity, you automatically increase operational efficiency and boost revenues for your organization.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Further, this certification will help you to add secret sauces to your credentials and accelerate your salary. Professionals with the Microsoft Dynamics 365 expertise badge can earn up to as high as $106,000 p.a. or around $54 per hour!\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Even beginners in the field can enjoy the silver lining and make a salary of up to $81,000 p.a. Nice motivation to kickstart your Dynamics 365 journey. Isn\u2019t it?\u00a0<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Microsoft_Certified_MB-910_exam_overview\"><\/span><span style=\"font-weight: 400;\">Microsoft Certified: MB-910 exam overview<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">To gain the MB-910 certification no prior certification is required. However, you must be familiar with the principles of customer engagement and relationship and business operations.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here in the below image shows the MB-910 exam duration, number of questions, passing score, etc..<\/span><\/p>\n<figure id=\"attachment_83709\" aria-describedby=\"caption-attachment-83709\" style=\"width: 823px\" class=\"wp-caption alignnone\"><img decoding=\"async\" class=\"wp-image-83709\" title=\"MB-910 Microsoft Dynamics 365 certification exam pattern\" src=\"https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2022\/07\/MB-910-Microsoft-Dynamics-365-Fundamentals-300x184.webp\" alt=\"MB-910 microsoft dynamics 365 certification exam\" width=\"823\" height=\"505\" srcset=\"https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2022\/07\/MB-910-Microsoft-Dynamics-365-Fundamentals-300x184.webp 300w, https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2022\/07\/MB-910-Microsoft-Dynamics-365-Fundamentals-1024x628.webp 1024w, https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2022\/07\/MB-910-Microsoft-Dynamics-365-Fundamentals-768x471.webp 768w, https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2022\/07\/MB-910-Microsoft-Dynamics-365-Fundamentals-684x420.webp 684w, https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2022\/07\/MB-910-Microsoft-Dynamics-365-Fundamentals-640x393.webp 640w, https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2022\/07\/MB-910-Microsoft-Dynamics-365-Fundamentals-681x418.webp 681w, https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2022\/07\/MB-910-Microsoft-Dynamics-365-Fundamentals-150x92.webp 150w, https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2022\/07\/MB-910-Microsoft-Dynamics-365-Fundamentals.webp 1087w\" sizes=\"(max-width: 823px) 100vw, 823px\" \/><figcaption id=\"caption-attachment-83709\" class=\"wp-caption-text\">MB-910 Dynamics 365 certification<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Prerequisites_for_MB-910_exam\"><\/span><span style=\"font-weight: 400;\">Prerequisites for MB-910 exam<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">There are no specific requirements to attempt the MB-910 certification exam. However, experts recommend you be well versed in the principles of customer engagement, general computer skills, and business processes. If you are a beginner, getting familiar with cloud computing can be an added advantage.<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-83753\" title=\"MB-910 Exam Pre-Requisites\" src=\"https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2022\/08\/pre-requisties-MB-910--300x74.png\" alt=\"MB-910 Pre-requisites\" width=\"807\" height=\"199\" srcset=\"https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2022\/08\/pre-requisties-MB-910--300x74.png 300w, https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2022\/08\/pre-requisties-MB-910--768x190.png 768w, https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2022\/08\/pre-requisties-MB-910--640x158.png 640w, https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2022\/08\/pre-requisties-MB-910--681x168.png 681w, https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2022\/08\/pre-requisties-MB-910--150x37.png 150w, https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2022\/08\/pre-requisties-MB-910-.png 898w\" sizes=\"(max-width: 807px) 100vw, 807px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">It would also be beneficial if you have basic knowledge of automating sales processes, understand marketing capabilities, and know support and service lifecycles.\u00a0<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"MB-910_certification_exam_domains\"><\/span><span style=\"font-weight: 400;\">MB-910 certification exam domains<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">MB-910 certification includes five domains. Here\u2019s a quick view of the detailed exam syllabus:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Demonstrate Dynamics 365 Marketing (15-20%):<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">&#8211; Identifying capabilities of Dynamics 365 Marketing<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; Define Dynamics 365 customer voice\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; Define Dynamics 365 Customer insights along with engagement and audience insights<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Demonstrate Dynamics 365 Sales (15-20%):<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">&#8211; Identifying capabilities of Dynamics 365 Sales<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; Define Dynamics 365 sales insights<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; Define Dynamics 365 LinkedIn Sales Navigator<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Demonstrate Dynamics 365 Customer Service (15-20%):<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">&#8211; Identifying components of Dynamics 365 Customer service<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; Define case lifecycle<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; Define managing work using queues<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Demonstrate Dynamics 365 Fields Service (15-20%):<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">&#8211; Identifying and defining work orders<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; Define the capabilities of the Inspection feature<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; Define capabilities for scheduling<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Demonstrate Shared Features (20-25%):<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">&#8211; Identifying features of common user engagement<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; Define built-in capabilities for reporting<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; Using Power BI to analyze data<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As you can see, four domains carry precisely the same weightage in the exam. At the top of the pyramid comes Demonstrating Shared Features, carrying 20-25% of the exam weight. Rest all the four domains, viz., Demonstrating Dynamics 365 Marketing, Sales, Customer services and Field Services, cover 15-20% marks each.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Though, don\u2019t miss anything or leave it to fate since these are the way to build your foundation for Power Platforms. Acing them is extremely necessary as you won\u2019t be able to advance your profile if you don\u2019t understand these fundamentals.\u00a0<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Study_materials_to_refer_to_for_MB-910_exam\"><\/span><span style=\"font-weight: 400;\">Study materials to refer to for MB-910 exam<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">You do not need to lurk aimlessly on the internet to prepare for the MB-910 exam. Microsoft covers it with learning paths, online tutorials, hands-on labs, practice papers, and more. To begin with, Microsoft&#8217;s learning paths will walk you through all the Dynamics 365 applications and services. It includes five tracks:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Examining core elements of Microsoft Dynamics 365 customer engagement applications<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Understanding the basics of Dynamics 365 Marketing<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Understanding the basics of Dynamics 365 Sales<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Understanding the basics of Dynamics 365 Field service<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Understanding the basics of Dynamics 365 Customer service<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Second, the paid instructor-led videos are an appropriate way to develop a holistic approach to Dynamics 365 capabilities and delve into the customer engagement approaches. MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM) will guide you through various aspects of customer relationship management and Dynamics 365 applications in detail.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Third, once you finish with the theoretical study guides and tutorials, you can proceed to attempt practice papers. You will discover numerous exam question dumps published by many institutes. But it is better to start with <\/span><a href=\"https:\/\/docs.microsoft.com\/en-us\/certifications\/resources\/mb-910-sample-questions?azure-portal=true\" target=\"_blank\" rel=\"nofollow noopener\"><span style=\"font-weight: 400;\">Microsoft\u2019s sample questions.<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">After you are satisfied with the sample paper results, take the mock test offered by Microsoft\u2019s exam sandbox.\u00a0 The mock exams are nuanced. They offer the actual exam environment, enabling you to assess your performance.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Fourth, if you wish to get hands-on Dynamics 365 applications and CRM capabilities, Github\u2019s hands-on labs for MB-910 are a good place to start. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Moreover, Microsoft video courses also involve hands-on labs to help you better understand customer engagement capabilities. You can also check out Microsoft\u2019s Learn Community, a forum where you can interact with professionals and experts and clarify doubts.\u00a0<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"How_to_start_preparing_for_the_MB-910_exam\"><\/span><span style=\"font-weight: 400;\">How to start preparing for the MB-910 exam?\u00a0<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Despite a detailed and broad syllabus, it\u2019s not hard to ace the MB-910 exam. You can easily win the game with resources in place and a systematic prep plan. Still, if you feel overwhelmed by so many resources and learning paths, here\u2019s a quick prep plan to make it easier for you:\u00a0<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Download the MB-910 study guide and understand the domains and exam structure first.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Go through all the domains in the learning path thoroughly. Watch the tutorials and get the Dynamics 365 app features at your fingertips.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Gain practical exposure to the Dynamics 365 apps. Be familiar with how they behave in the real world and how to troubleshoot bottlenecks. Practical skills help frame concrete perceptions, and acing theory exams becomes a breeze.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Complete the practice papers and mock exams. Do a SWOT analysis, fix the weaknesses, and attempt again. When you think errors are minimal, take the actual exam.\u00a0<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Customers can make or break a business. Any friction in their journey, complicated customer experience, or difficulties in escalating across channels is a deal breaker. A business has no choice but to look for solutions that can help them solve these pitfalls and develop a meaningful relationship with their customers. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Besides, acquiring customers is a far more expensive process than retaining customers. Without a proper customer relationship management resource, achieving this feat is near impossible. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Therefore, the only way out is to be a pro at handling CRM tools like Dynamics 365 and understand the pin-to-pie of such systems.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Again, if you want to leverage this scope and attract organizations to your credentials, the MB-910 certification is the only gateway. Microsoft\u2019s badge highlights your abilities and makes you a valuable asset to a company. You not only influence your credibility but also gain a competitive edge over your peers. If done right, you will get a maximum return on this investment.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Final_Word\"><\/span><span style=\"font-weight: 400;\">Final Word<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">However, to ace and gamify the entire process on MB-910, you would need reliable resources and a training path that can help you smoothly navigate your prep track. We at Whizlabs offer an <\/span><a href=\"https:\/\/www.whizlabs.com\/mb-910-microsoft-dynamics-365-fundamentals-crm\/\"><span style=\"font-weight: 400;\">MB-910 training <\/span><\/a><span style=\"font-weight: 400;\">to guide you throughout.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Unlock unlimited benefits with our full-length mock exams, situation-based practice tests, detailed explanations for every answer, and updated study material.\u00a0<\/span><\/p>\n<p>Whizlabs have\u00a0<a href=\"https:\/\/www.whizlabs.com\/labs\/library\" target=\"_blank\" rel=\"noopener\">Hands-on labs<\/a> that will guide you through actual real-time experiences in live cloud environments to prepare for your certification.<\/p>\n<p>Please feel free to share your valuable feedback and we would very much welcome it \ud83d\ude42<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you&#8217;re looking to certify your skills in Microsoft Dynamics 365 Fundamentals (CRM) career, look no further than the MB-910 certification exam. This exam is designed to test your knowledge and mastery of the CRM functionality within Dynamics 365.\u00a0 This blog talks about how MB-910 certification can become the right stepping stone in your career. In order to pass the MB-910 certification exam, it&#8217;s important to be well-prepared. This preparation guide will provide you with all the information you need to know to pass the MB-910 exam.\u00a0 You will learn more about why this certification is necessary, detailed syllabus, and 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Singhal","author_link":"https:\/\/www.whizlabs.com\/blog\/author\/sweta\/"},"uagb_comment_info":10,"uagb_excerpt":"If you&#8217;re looking to certify your skills in Microsoft Dynamics 365 Fundamentals (CRM) career, look no further than the MB-910 certification exam. This exam is designed to test your knowledge and mastery of the CRM functionality within Dynamics 365.\u00a0 This blog talks about how MB-910 certification can become the right stepping stone in your career.&hellip;","_links":{"self":[{"href":"https:\/\/www.whizlabs.com\/blog\/wp-json\/wp\/v2\/posts\/83706","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.whizlabs.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.whizlabs.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.whizlabs.com\/blog\/wp-json\/wp\/v2\/users\/371"}],"replies":[{"embeddable":true,"href":"https:\/\/www.whizlabs.com\/blog\/wp-json\/wp\/v2\/comments?post=83706"}],"version-history":[{"count":29,"href":"https:\/\/www.whizlabs.com\/blog\/wp-json\/wp\/v2\/posts\/83706\/revisions"}],"predecessor-version":[{"id":83843,"href":"https:\/\/www.whizlabs.com\/blog\/wp-json\/wp\/v2\/posts\/83706\/revisions\/83843"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.whizlabs.com\/blog\/wp-json\/wp\/v2\/media\/83714"}],"wp:attachment":[{"href":"https:\/\/www.whizlabs.com\/blog\/wp-json\/wp\/v2\/media?parent=83706"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.whizlabs.com\/blog\/wp-json\/wp\/v2\/categories?post=83706"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.whizlabs.com\/blog\/wp-json\/wp\/v2\/tags?post=83706"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}