{"id":81956,"date":"2022-04-26T03:44:00","date_gmt":"2022-04-26T09:14:00","guid":{"rendered":"https:\/\/www.whizlabs.com\/blog\/?p=81956"},"modified":"2023-11-30T21:18:16","modified_gmt":"2023-12-01T02:48:16","slug":"salesforce-administrator-certification","status":"publish","type":"post","link":"https:\/\/www.whizlabs.com\/blog\/salesforce-administrator-certification\/","title":{"rendered":"25 Free Question on Salesforce Administrator Certification"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Are you looking for free test questions for the Salesforce Administrator Certification exam?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Earning the <a href=\"https:\/\/www.whizlabs.com\/salesforce-admin-certification\/\">Salesforce Administrator Certification<\/a>\u00a0requires you to have an understanding of Salesforce Customization, user management, platform configuration, and various means of exploring its features and capabilities. Check out these curated Practice Questions for easy exam assessment.<\/span><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_76 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #ea7e02;color:#ea7e02\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #ea7e02;color:#ea7e02\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.whizlabs.com\/blog\/salesforce-administrator-certification\/#Domain_Security_and_Access\" >Domain : Security and Access<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.whizlabs.com\/blog\/salesforce-administrator-certification\/#Domain_Security_and_Access-2\" >Domain : Security and Access<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.whizlabs.com\/blog\/salesforce-administrator-certification\/#Domain_Standard_and_Custom_Objects\" >Domain : Standard and Custom Objects<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.whizlabs.com\/blog\/salesforce-administrator-certification\/#Domain_Standard_and_Custom_Objects-2\" >Domain : Standard and Custom Objects<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.whizlabs.com\/blog\/salesforce-administrator-certification\/#Domain_Sales_and_Marketing_Applications\" >Domain : Sales and Marketing Applications<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.whizlabs.com\/blog\/salesforce-administrator-certification\/#Domain_Sales_and_Marketing_Applications-2\" >Domain : Sales and Marketing Applications<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.whizlabs.com\/blog\/salesforce-administrator-certification\/#Domain_Service_and_Support_Applications\" >Domain : Service and Support Applications<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.whizlabs.com\/blog\/salesforce-administrator-certification\/#Domain_Data_Management\" >Domain : Data Management<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.whizlabs.com\/blog\/salesforce-administrator-certification\/#Domain_User_Setup\" >Domain : User Setup<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/www.whizlabs.com\/blog\/salesforce-administrator-certification\/#Domain_Security_and_Access-3\" >Domain : Security and Access<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/www.whizlabs.com\/blog\/salesforce-administrator-certification\/#Domain_Security_and_Access-4\" >Domain : Security and Access<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/www.whizlabs.com\/blog\/salesforce-administrator-certification\/#Domain_Standard_and_Custom_Objects-3\" >Domain : Standard and Custom Objects<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/www.whizlabs.com\/blog\/salesforce-administrator-certification\/#Domain_Sales_and_Marketing_Applications-3\" >Domain : Sales and Marketing Applications<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/www.whizlabs.com\/blog\/salesforce-administrator-certification\/#Domain_Sales_and_Marketing_Applications-4\" >Domain : Sales and Marketing Applications<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/www.whizlabs.com\/blog\/salesforce-administrator-certification\/#Domain_Service_and_Support_Applications-2\" >Domain : Service and Support Applications<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/www.whizlabs.com\/blog\/salesforce-administrator-certification\/#Domain_Activity_Management_and_Collaboration\" >Domain : Activity Management and Collaboration<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/www.whizlabs.com\/blog\/salesforce-administrator-certification\/#Domain_User_Setup-2\" >Domain : User Setup<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/www.whizlabs.com\/blog\/salesforce-administrator-certification\/#Domain_Security_and_Access-5\" >Domain : Security and Access<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/www.whizlabs.com\/blog\/salesforce-administrator-certification\/#Domain_Security_and_Access-6\" >Domain : Security and Access<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"https:\/\/www.whizlabs.com\/blog\/salesforce-administrator-certification\/#Domain_Standard_and_Custom_Objects-4\" >Domain : Standard and Custom Objects<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"https:\/\/www.whizlabs.com\/blog\/salesforce-administrator-certification\/#Domain_Sales_and_Marketing_Applications-5\" >Domain : Sales and Marketing Applications<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-22\" href=\"https:\/\/www.whizlabs.com\/blog\/salesforce-administrator-certification\/#Domain_Service_and_Support_Applications-3\" >Domain : Service and Support Applications<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-23\" href=\"https:\/\/www.whizlabs.com\/blog\/salesforce-administrator-certification\/#Domain_Data_Management-2\" >Domain : Data Management<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-24\" href=\"https:\/\/www.whizlabs.com\/blog\/salesforce-administrator-certification\/#Domain_Analytics%E2%80%94Reports_and_Dashboards\" >Domain : Analytics\u2014Reports and Dashboards<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-25\" href=\"https:\/\/www.whizlabs.com\/blog\/salesforce-administrator-certification\/#Domain_Desktop_and_Mobile_Administration\" >Domain : Desktop and Mobile Administration<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-26\" href=\"https:\/\/www.whizlabs.com\/blog\/salesforce-administrator-certification\/#Summary\" >Summary<\/a><\/li><\/ul><\/nav><\/div>\n<h3><span class=\"ez-toc-section\" id=\"Domain_Security_and_Access\"><\/span><span style=\"font-weight: 400;\">Domain : <\/span><span style=\"font-weight: 400;\">Security and Access<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<h4><em><span style=\"font-weight: 400;\">Q1 : Sales Ops administrator created an opportunity list view and she wants to share it with one of the sales managers, but she is not able to see an option on how to share this list view. How can Salesforce admin resolve this issue?<\/span><\/em><\/h4>\n<p><span style=\"font-weight: 400;\"><strong>A. <\/strong>Salesforce admin needs to make sure that the Sales Ops profile has created and customize list view permission<\/span><br \/>\n<span style=\"font-weight: 400;\"><strong>B. <\/strong>Salesforce admin needs to make sure that private view permission set is assigned to Sales Ops<\/span><br \/>\n<span style=\"font-weight: 400;\"><strong>C. <\/strong>Salesforce admin needs to make sure that the Sales Ops has read and write permissions on the account object<\/span><br \/>\n<span style=\"font-weight: 400;\"><strong>D. <\/strong>Salesforce admin needs to make sure that the Sales Ops admin has managed public list views permission<\/span><\/p>\n<p><b>Correct Answer: D<\/b><\/p>\n<p><b>Explanation<\/b><\/p>\n<p><span style=\"font-weight: 400;\">As a Salesforce admin or a user, with the Manage Public List View permission, you can hide the list view, so only you can see it. Open the list view. Select Visible to certain groups of users. Choose the type of group or role from the dropdown list, select the group or role from the list, then click Add. Enterprise, Unlimited, Performance, and Developer Edition users can give access to a public group or role, including all users below that role.\u00a0 List views are visible to your community users with Customer Community Plus, Partner Community, Lightning Platform Starter, and Lightning Platform Plus licenses, if Visible to all users setting is enabled for views of objects in community user profiles. To make list views visible only to your Salesforce users, select Visible to certain groups of users. Then share the view with the All Internal Users group or a selected set of internal groups and roles.<\/span><\/p>\n<p><b>Option A is incorrect<\/b><span style=\"font-weight: 400;\"> because create and customize view permission will allow you to edit list views only and it doesn\u2019t have give the permission to share it<\/span><br \/>\n<b>Option B is incorrect<\/b><span style=\"font-weight: 400;\"> because private view permission doesn\u2019t exist.<\/span><br \/>\n<b>Option C is incorrect<\/b><span style=\"font-weight: 400;\"> because the permissions on an object are different than list view permissions.<\/span><\/p>\n<p><b>Reference: <\/b><a href=\"https:\/\/help.salesforce.com\/articleView?id=customviews.htm&amp;type=5\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">https:\/\/help.salesforce.com\/articleView?id=customviews.htm&amp;type=5<\/span><\/a><\/p>\n<figure style=\"width: 1024px\" class=\"wp-caption alignnone\"><img decoding=\"async\" title=\"Salesforce Permission sets \" src=\"https:\/\/d3nqfz2gm66yqg.cloudfront.net\/images\/20190617092101\/Blog-Image-2-Permission-Sets-1024x576.gif\" alt=\"Salesforce Permission sets \" width=\"1024\" height=\"576\" \/><figcaption class=\"wp-caption-text\">Source: salesforce.com<\/figcaption><\/figure>\n<h3><span class=\"ez-toc-section\" id=\"Domain_Security_and_Access-2\"><\/span><span style=\"font-weight: 400;\">Domain : <\/span><span style=\"font-weight: 400;\">Security and Access<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<h4><em><span style=\"font-weight: 400;\">Q2 : Which of the following is required for the role hierarchy to work?<\/span><\/em><\/h4>\n<p><span style=\"font-weight: 400;\"><strong>A. <\/strong>The object should have the grant access using hierarchies enabled in the organization wide default<\/span><br \/>\n<span style=\"font-weight: 400;\"><strong>B. <\/strong>The record should be owned by a user that have a subordinate role<\/span><br \/>\n<span style=\"font-weight: 400;\"><strong>C. <\/strong>The object should have the grant access using hierarchies disabled in the organization wide default<\/span><br \/>\n<span style=\"font-weight: 400;\"><strong>D. <\/strong>The record should not be owned by a user that have a subordinate role<\/span><\/p>\n<p><b>Correct Answers: A and B<\/b><\/p>\n<p><b>Explanation<\/b><\/p>\n<p><span style=\"font-weight: 400;\">For the role hierarchy to work, the object should have the granted access using hierarchies enabled in the organization-wide default and the record should be owned by a user that has a subordinate role.<\/span><\/p>\n<p><b>Option C is incorrect<\/b><span style=\"font-weight: 400;\">. If the grant access using hierarchies is disabled then the role hierarchy cannot be used, and it will not be considered.<\/span><br \/>\n<b>Option D is incorrect<\/b><span style=\"font-weight: 400;\"> because the role hierarchy opens up access and the higher role will be able to access his team records, so the record should be owned by a user who has a subordinate role.<\/span><\/p>\n<p><b>Reference: <\/b><a href=\"https:\/\/help.salesforce.com\/articleView?id=admin_roles.htm&amp;type=5\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">https:\/\/help.salesforce.com\/articleView?id=admin_roles.htm&amp;type=5<\/span><\/a><\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Domain_Standard_and_Custom_Objects\"><\/span><span style=\"font-weight: 400;\">Domain : <\/span><span style=\"font-weight: 400;\">Standard and Custom Objects<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<h4><em><span style=\"font-weight: 400;\">Q3 : Which of the following statements are true regarding the deletion of a custom field?<\/span><\/em><\/h4>\n<p><span style=\"font-weight: 400;\"><strong>A. <\/strong>You cannot delete a custom field that is referenced elsewhere<\/span><br \/>\n<span style=\"font-weight: 400;\"><strong>B. <\/strong>Once you delete a custom field all data will be permanently deleted<\/span><br \/>\n<span style=\"font-weight: 400;\"><strong>C. <\/strong>You have up to 15 days to restore the custom field and all the data stored<\/span><br \/>\n<span style=\"font-weight: 400;\"><strong>D. <\/strong>You can only deactivate a custom field<\/span><\/p>\n<p><b>Correct Answers: A and C<\/b><\/p>\n<p><b>Explanation<\/b><\/p>\n<p><span style=\"font-weight: 400;\">To delete custom fields, they shouldn\u2019t be referenced elsewhere. Deleted custom fields and their data are stored until your org permanently deletes them or 15 days has elapsed, whatever happens first. Until that time, you can restore the field and its data. There is no option in Salesforce to deactivate a custom field but you can deactivate the value of a picklist field.<\/span><\/p>\n<p><b>Reference<\/b><span style=\"font-weight: 400;\">: <\/span><a href=\"https:\/\/help.salesforce.com\/articleView?id=fields_managing_deleted_fields.htm&amp;type=5\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">https:\/\/help.salesforce.com\/articleView?id=fields_managing_deleted_fields.htm&amp;type=5<\/span><\/a><\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Domain_Standard_and_Custom_Objects-2\"><\/span><span style=\"font-weight: 400;\">Domain : <\/span><span style=\"font-weight: 400;\">Standard and Custom Objects<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<h4><em><span style=\"font-weight: 400;\">Q4 : The compact layout allows you to control the highlight panel on Salesforce classic like Salesforce lightning.<\/span><\/em><\/h4>\n<p><span style=\"font-weight: 400;\"><strong>A. <\/strong>True<\/span><br \/>\n<span style=\"font-weight: 400;\"><strong>B. <\/strong>False<\/span><\/p>\n<p><b>Correct Answer: B<\/b><\/p>\n<p><b>Explanation<\/b><\/p>\n<p><span style=\"font-weight: 400;\">The compact layout works only in the lightning experience and it allows you to add fields highlighted at a glance. The highlight panel section that exists in the page layout editor, controls the highlights panel in Salesforce classic only and it doesn\u2019t have any use in lightning.<\/span><\/p>\n<p><b>References: <\/b><a href=\"https:\/\/help.salesforce.com\/articleView?id=customize_layoutcustomize_highlights_panel_config.htm&amp;type=5\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">https:\/\/help.salesforce.com\/articleView?id=customize_layoutcustomize_highlights_panel_config.htm&amp;type=5<\/span><\/a><span style=\"font-weight: 400;\">, <\/span><a href=\"https:\/\/help.salesforce.com\/articleView?id=compact_layout_overview.htm&amp;type=5\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">https:\/\/help.salesforce.com\/articleView?id=compact_layout_overview.htm&amp;type=5<\/span><\/a><\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Domain_Sales_and_Marketing_Applications\"><\/span><span style=\"font-weight: 400;\">Domain : <\/span><span style=\"font-weight: 400;\">Sales and Marketing Applications<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<h4><em><span style=\"font-weight: 400;\">Q5 : Opportunity owner can be deleted from the opportunity team.<\/span><\/em><\/h4>\n<p><span style=\"font-weight: 400;\"><strong>A. <\/strong>True<\/span><br \/>\n<span style=\"font-weight: 400;\"><strong>B. <\/strong>False<\/span><\/p>\n<p><b>Correct Answer: B<\/b><\/p>\n<p><b>Explanation<\/b><\/p>\n<p><span style=\"font-weight: 400;\">You cannot delete the opportunity owner from the opportunity team.<\/span><\/p>\n<p><b>Reference: <\/b><a href=\"https:\/\/help.salesforce.com\/articleView?id=salesteam_del.htm&amp;type=5\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">https:\/\/help.salesforce.com\/articleView?id=salesteam_del.htm&amp;type=5<\/span><\/a><\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Domain_Sales_and_Marketing_Applications-2\"><\/span><span style=\"font-weight: 400;\">Domain : <\/span><span style=\"font-weight: 400;\">Sales and Marketing Applications<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<h4><em><span style=\"font-weight: 400;\">Q6 : You can use opportunity teams for private opportunities.<\/span><\/em><\/h4>\n<p><span style=\"font-weight: 400;\"><strong>A. <\/strong>True<\/span><br \/>\n<span style=\"font-weight: 400;\"><strong>B. <\/strong>False<\/span><\/p>\n<p><b>Correct Answer: B<\/b><\/p>\n<p><b>Explanation<\/b><\/p>\n<p><span style=\"font-weight: 400;\">For private opportunities, you cannot use opportunity teams.<\/span><\/p>\n<p><b>Reference: <\/b><a href=\"https:\/\/help.salesforce.com\/articleView?id=salesteam_def.htm&amp;type=5\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">https:\/\/help.salesforce.com\/articleView?id=salesteam_def.htm&amp;type=5<\/span><\/a><\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Domain_Service_and_Support_Applications\"><\/span><span style=\"font-weight: 400;\">Domain : <\/span><span style=\"font-weight: 400;\">Service and Support Applications<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<h4><em><span style=\"font-weight: 400;\">Q7 : Salesforce child cases are automatically closed when a parent case is closed.<\/span><\/em><\/h4>\n<p><span style=\"font-weight: 400;\"><strong>A. <\/strong>True<\/span><br \/>\n<span style=\"font-weight: 400;\"><strong>B. <\/strong>False<\/span><\/p>\n<p><b>Correct Answer: B<\/b><\/p>\n<p><b>Explanation<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Salesforce child cases are not automatically closed when a parent case is closed. If you need this functionality, you will need to check the AppExchange.<\/span><\/p>\n<p><b>Reference: <\/b><a href=\"https:\/\/success.salesforce.com\/ideaView?id=08730000000BqZbAAK\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">https:\/\/success.salesforce.com\/ideaView?id=08730000000BqZbAAK<\/span><\/a><\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Domain_Data_Management\"><\/span><span style=\"font-weight: 400;\">Domain : <\/span><span style=\"font-weight: 400;\">Data Management<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<h4><em><span style=\"font-weight: 400;\">Q8 : How can Salesforce Admin ensure that all Salesforce data is backed up every week?<\/span><\/em><\/h4>\n<p><span style=\"font-weight: 400;\"><strong>A. <\/strong>Import Wizard<\/span><br \/>\n<span style=\"font-weight: 400;\"><strong>B. <\/strong>Apex Data Loader<\/span><br \/>\n<span style=\"font-weight: 400;\"><strong>C. <\/strong>Export Wizard<\/span><br \/>\n<span style=\"font-weight: 400;\"><strong>D. <\/strong>Weekly Data Export<\/span><\/p>\n<p><b>Correct Answer: D<\/b><\/p>\n<p><b>Explanation<\/b><\/p>\n<p><span style=\"font-weight: 400;\">You can generate backup files manually once every 7 days (for weekly export) or 29 days (for monthly export). In Professional Edition and Developer Edition, you can generate backup files only every 29 days. You can schedule backup files to generate automatically at weekly or monthly intervals (only monthly intervals are available in Professional Edition and Developer Edition).\u00a0<\/span><\/p>\n<p><b>Option A is incorrect<\/b><span style=\"font-weight: 400;\"> because the import wizard makes it easy to import data for many standard Salesforce objects, including accounts, contacts, leads, solutions, campaign members, and person accounts.\u00a0<\/span><br \/>\n<b>Option B is incorrect<\/b><span style=\"font-weight: 400;\"> because Data Loader is a client application for the bulk import or export of data. Use it to insert, update, delete, or export Salesforce records.<\/span><br \/>\n<b>Option C is incorrect<\/b><span style=\"font-weight: 400;\"> because it only lets you export all the records for a specific object. You could also use reports to export data.\u00a0<\/span><\/p>\n<p><b>Reference: <\/b><a href=\"https:\/\/help.salesforce.com\/articleView?id=admin_exportdata.htm&amp;type=5\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">https:\/\/help.salesforce.com\/articleView?id=admin_exportdata.htm&amp;type=5<\/span><\/a><\/p>\n<figure style=\"width: 662px\" class=\"wp-caption alignnone\"><img decoding=\"async\" title=\"Salesforce Data Management Platform Salesforce\" src=\"https:\/\/www.salesforce.com\/content\/dam\/web\/en_us\/www\/images\/marketing-cloud\/products\/dmp\/data-management-overview.gif\" alt=\"Salesforce Data Management Platform Salesforce\" width=\"662\" height=\"350\" \/><figcaption class=\"wp-caption-text\">Source: Salesforce.com<\/figcaption><\/figure>\n<h3><span class=\"ez-toc-section\" id=\"Domain_User_Setup\"><\/span><span style=\"font-weight: 400;\">Domain : <\/span><span style=\"font-weight: 400;\">User Setup<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<h4><em><span style=\"font-weight: 400;\">Q9 : Email Templates folders in Salesforce can grant permissions to different sets of users. Which feature is not available when sharing Email Template folders?<\/span><\/em><\/h4>\n<p><span style=\"font-weight: 400;\"><strong>A. <\/strong>Public Groups<\/span><br \/>\n<span style=\"font-weight: 400;\"><strong>B. <\/strong>Roles<\/span><br \/>\n<span style=\"font-weight: 400;\"><strong>C. <\/strong>Roles and Subordinates<\/span><br \/>\n<span style=\"font-weight: 400;\"><strong>D. <\/strong>Profiles<\/span><\/p>\n<p><b>Correct Answer: D<\/b><\/p>\n<p><b>Explanation<\/b><\/p>\n<p><span style=\"font-weight: 400;\">When accessing a folder for any email template you don\u2019t have an option to share per profile.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Other options are incorrect because you share email templates folder through Public Groups, Roles and Roles and Subordinates.<\/span><\/p>\n<p><b>Reference: <\/b><a href=\"https:\/\/help.salesforce.com\/articleView?id=customize_folders.htm&amp;type=5\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">https:\/\/help.salesforce.com\/articleView?id=customize_folders.htm&amp;type=5<\/span><\/a><\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Domain_Security_and_Access-3\"><\/span><span style=\"font-weight: 400;\">Domain : <\/span><span style=\"font-weight: 400;\">Security and Access<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<h4><em><span style=\"font-weight: 400;\">Q10 : Universal Container\u2019s Salesforce Admin set the organization wide default for the account object to private and the role hierarchy is enabled. Later, another request came from the sales VP to open access to another role that is not on the role hierarchy tree division or branch? What would the Salesforce Admin do to extend the access?<\/span><\/em><\/h4>\n<p><span style=\"font-weight: 400;\"><strong>A. <\/strong>Manual Sharing can be used to extend access to another role<\/span><br \/>\n<span style=\"font-weight: 400;\"><strong>B. <\/strong>Permission set can be created to extend access to another role<\/span><br \/>\n<span style=\"font-weight: 400;\"><strong>C. <\/strong>Field level security can be used to extend access to another role<\/span><br \/>\n<span style=\"font-weight: 400;\"><strong>D. <\/strong>Sharing rules can be used to extend access to another role<\/span><\/p>\n<p><b>Correct Answer: D<\/b><\/p>\n<p><b>Explanation<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Sharing rules can be used to extend access to roles. Sharing rules can be used to extend access to roles, roles and subordinates, public groups or for a manager of a group or the subordinate group manager or sharing files can be used to provide access based on the record criteria. So, through sharing rules, you have two options to extend the access &#8211; there is the record owner or the record criteria.<\/span><\/p>\n<p><b>Option A is incorrect<\/b><span style=\"font-weight: 400;\"> because manual sharing provides sharing for one user.<\/span><br \/>\n<b>Option B is incorrect<\/b><span style=\"font-weight: 400;\"> because permission set cannot be assigned to a role.<\/span><br \/>\n<b>Option C is incorrect<\/b><span style=\"font-weight: 400;\"> because field level security is used to restrict access to a field.<\/span><\/p>\n<p><b>Reference: <\/b><a href=\"https:\/\/help.salesforce.com\/articleView?id=security_about_sharing_rules.htm&amp;type=5\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">https:\/\/help.salesforce.com\/articleView?id=security_about_sharing_rules.htm&amp;type=5<\/span><\/a><\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Domain_Security_and_Access-4\"><\/span><span style=\"font-weight: 400;\">Domain : <\/span><span style=\"font-weight: 400;\">Security and Access<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<h4><em><span style=\"font-weight: 400;\">Q11 : Universal Container supports user needs to view a custom object called Account Review. His profile doesn\u2019t have access to view it. What should the Salesforce Admin do to provide him access to this custom object?<\/span><\/em><\/h4>\n<p><span style=\"font-weight: 400;\"><strong>A. <\/strong>Create a permission set and assign the user to it<\/span><br \/>\n<span style=\"font-weight: 400;\"><strong>B. <\/strong>Create another profile and assign it to the user<\/span><br \/>\n<span style=\"font-weight: 400;\"><strong>C. <\/strong>Create a workflow rule<\/span><br \/>\n<span style=\"font-weight: 400;\"><strong>D. <\/strong>Create a process builder<\/span><\/p>\n<p><b>Correct Answer: A<\/b><\/p>\n<p><b>Explanation<\/b><\/p>\n<p><b>Option B is incorrect<\/b><span style=\"font-weight: 400;\"> because creating another profile is not a good solution. This will end up having too many profiles in the system that will create a lot of confusion.<\/span><br \/>\n<b>Option C and D are incorrect<\/b><span style=\"font-weight: 400;\"> because workflow rules and process builder are used to automate a certain business process.<\/span><\/p>\n<p><b>Reference: <\/b><a href=\"https:\/\/help.salesforce.com\/articleView?id=perm_sets_overview.htm&amp;type=5\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">https:\/\/help.salesforce.com\/articleView?id=perm_sets_overview.htm&amp;type=5<\/span><\/a><\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Domain_Standard_and_Custom_Objects-3\"><\/span><span style=\"font-weight: 400;\">Domain : <\/span><span style=\"font-weight: 400;\">Standard and Custom Objects<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<h4><em><span style=\"font-weight: 400;\">Q12 : Universal Container\u2019s Salesforce admin is working with Salesforce developers on a new project. During the meeting, they were discussing the importance of force.com Metadata API. What do you think can this tool do?<\/span><\/em><\/h4>\n<p><span style=\"font-weight: 400;\"><strong>A. <\/strong>Create, update, and delete standard objects and fields programmatically<\/span><br \/>\n<span style=\"font-weight: 400;\"><strong>B. <\/strong>Create, update, and delete custom objects and fields programmatically<\/span><br \/>\n<span style=\"font-weight: 400;\"><strong>C. <\/strong>Create and update standard objects<\/span><br \/>\n<span style=\"font-weight: 400;\"><strong>D. <\/strong>Create and update custom objects<\/span><\/p>\n<p><b>Correct Answer: B<\/b><\/p>\n<p><b>Explanation<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Metadata API gives you the ability to create, update, and delete custom objects and fields programmatically. Metadata API can be accessed through force.com IDE or anti-migration tool.<\/span><\/p>\n<p><b>Option A is incorrect<\/b><span style=\"font-weight: 400;\"> because the fields and objects should be custom not standard.<\/span><br \/>\n<b>Option C is incorrect<\/b><span style=\"font-weight: 400;\"> because it should be custom objects<\/span><br \/>\n<b>Option D is incorrect<\/b><span style=\"font-weight: 400;\"> because it can create, update, and delete not only create and update the custom objects<\/span><\/p>\n<p><b>Reference: <\/b><a href=\"https:\/\/developer.salesforce.com\/docs\/atlas.en-us.api_meta.meta\/api_meta\/meta_intro.htm\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">https:\/\/developer.salesforce.com\/docs\/atlas.en-us.api_meta.meta\/api_meta\/meta_intro.htm<\/span><\/a><\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Domain_Sales_and_Marketing_Applications-3\"><\/span><span style=\"font-weight: 400;\">Domain : <\/span><span style=\"font-weight: 400;\">Sales and Marketing Applications<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<h4><em><span style=\"font-weight: 400;\">Q13 : Universal Container\u2019s Salesforce Admin is working on defining and creating the list of opportunity competitors in Salesforce lightning. How could this be done?<\/span><\/em><\/h4>\n<p><span style=\"font-weight: 400;\"><strong>A. <\/strong>Opportunity competitors are not available in lightning<\/span><br \/>\n<span style=\"font-weight: 400;\"><strong>B. <\/strong>Add the picklist values as competitors through setup, then opportunity then competitors<\/span><br \/>\n<span style=\"font-weight: 400;\"><strong>C. <\/strong>Enable the opportunity competitor through opportunity setting<\/span><br \/>\n<span style=\"font-weight: 400;\"><strong>D. <\/strong>Create a list view on the opportunity page<\/span><\/p>\n<p><b>Correct Answer: A<\/b><\/p>\n<p><b>Explanation<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Opportunity competitor is not available in Salesforce lightning.<\/span><\/p>\n<p><b>Option B is incorrect<\/b><span style=\"font-weight: 400;\"> because adding the picklist values for competitors is done through Salesforce classic.<\/span><br \/>\n<b>Option C is incorrect<\/b><span style=\"font-weight: 400;\"> because the opportunity competitor cannot be enabled through opportunity whether it is Salesforce lightning or classic.<\/span><br \/>\n<b>Option D is incorrect<\/b><span style=\"font-weight: 400;\"> because, in Salesforce classic, the opportunity competitor is a list view on the opportunity page.<\/span><\/p>\n<p><b>Reference: <\/b><a href=\"https:\/\/help.salesforce.com\/articleView?id=competitors.htm&amp;type=5\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">https:\/\/help.salesforce.com\/articleView?id=competitors.htm&amp;type=5<\/span><\/a><\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Domain_Sales_and_Marketing_Applications-4\"><\/span><span style=\"font-weight: 400;\">Domain : <\/span><span style=\"font-weight: 400;\">Sales and Marketing Applications<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<h4><em><span style=\"font-weight: 400;\">Q14 : Universal Container sells both classic and lightning products to its customers. What should the Salesforce Admin use to categorize the company product?<\/span><\/em><\/h4>\n<p><span style=\"font-weight: 400;\"><strong>A. <\/strong>Product family<\/span><br \/>\n<span style=\"font-weight: 400;\"><strong>B. <\/strong>Product Classic<\/span><br \/>\n<span style=\"font-weight: 400;\"><strong>C. <\/strong>Product Lightning<\/span><br \/>\n<span style=\"font-weight: 400;\"><strong>D. <\/strong>None of the above<\/span><\/p>\n<p><b>Correct Answer: A<\/b><\/p>\n<p><b>Explanation<\/b><\/p>\n<p><span style=\"font-weight: 400;\">The use of product family picklist will allow the Salesforce Admin to classify the company product under two categories.<\/span><\/p>\n<p><b>Option B is incorrect<\/b><span style=\"font-weight: 400;\"> because it is taking only one product into consideration.<\/span><br \/>\n<b>Option C is incorrect<\/b><span style=\"font-weight: 400;\"> because it is taking only one product into consideration.<\/span><br \/>\n<b>Option D is incorrect<\/b><span style=\"font-weight: 400;\"> product family picklist can categorize the company product.<\/span><\/p>\n<p><b>Reference: <\/b><a href=\"https:\/\/help.salesforce.com\/articleView?id=customize_productfamily.htm&amp;type=5\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">https:\/\/help.salesforce.com\/articleView?id=customize_productfamily.htm&amp;type=5<\/span><\/a><\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Domain_Service_and_Support_Applications-2\"><\/span><span style=\"font-weight: 400;\">Domain : <\/span><span style=\"font-weight: 400;\">Service and Support Applications<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<h4><em><span style=\"font-weight: 400;\">Q15 : Universal Container\u2019s Salesforce Admin has enabled knowledge in lightning for his company org. What will happen because of enabling the knowledge in lightning?<\/span><\/em><\/h4>\n<p><span style=\"font-weight: 400;\"><strong>A. <\/strong>Once enabled in lightning, knowledge cannot be disabled<\/span><br \/>\n<span style=\"font-weight: 400;\"><strong>B. <\/strong>Once enabled in lightning, knowledge will appear in the object manager<\/span><br \/>\n<span style=\"font-weight: 400;\"><strong>C. <\/strong>Once enabled in lightning, all classic knowledge articles will be automatically deleted<\/span><br \/>\n<span style=\"font-weight: 400;\"><strong>D. <\/strong>Once enabled in lightning, knowledge can be disabled<\/span><\/p>\n<p><b>Correct Answers: A and B<\/b><\/p>\n<p><b>Explanation<\/b><\/p>\n<p><b>Option C is incorrect<\/b><span style=\"font-weight: 400;\"> because once knowledge articles are enabled in lightning, classic knowledge articles will not be automatically deleted because part of enabling knowledge articles in lightning is migrating all the articles from classic to lightning.<\/span><br \/>\n<b>Option D is incorrect<\/b><span style=\"font-weight: 400;\"> because once enabled in lightning, knowledge cannot be disabled.<\/span><\/p>\n<p><b>Reference: <\/b><a href=\"https:\/\/help.salesforce.com\/articleView?id=knowledge_lightning_enable.htm&amp;type=5\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">https:\/\/help.salesforce.com\/articleView?id=knowledge_lightning_enable.htm&amp;type=5<\/span><\/a><\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Domain_Activity_Management_and_Collaboration\"><\/span><span style=\"font-weight: 400;\">Domain : <\/span><span style=\"font-weight: 400;\">Activity Management and Collaboration<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<h4><em><span style=\"font-weight: 400;\">Q16 : Which of the following objects shows the activity timeline in Salesforce?<\/span><\/em><\/h4>\n<p><span style=\"font-weight: 400;\"><strong>A. <\/strong>Opportunities<\/span><br \/>\n<span style=\"font-weight: 400;\"><strong>B. <\/strong>Leads<\/span><br \/>\n<span style=\"font-weight: 400;\"><strong>C. <\/strong>My personal settings<\/span><br \/>\n<span style=\"font-weight: 400;\"><strong>D. <\/strong>User Setup<\/span><\/p>\n<p><b>Correct Answers: A and B<\/b><\/p>\n<p><b>Explanation<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Activity timeline is shown on the opportunities, leads, accounts, and contacts in Salesforce<\/span><\/p>\n<p><b>Option C is incorrect <\/b><span style=\"font-weight: 400;\">because my personal settings are related to the user\u2019s personal information.<\/span><br \/>\n<b>Option D is incorrect<\/b><span style=\"font-weight: 400;\"> because the setup is related to creating a Salesforce user.<\/span><\/p>\n<p><b>Reference: <\/b><a href=\"https:\/\/help.salesforce.com\/articleView?id=activity_timeline_parent.htm&amp;type=0\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">https:\/\/help.salesforce.com\/articleView?id=activity_timeline_parent.htm&amp;type=0<\/span><\/a><\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Domain_User_Setup-2\"><\/span><span style=\"font-weight: 400;\">Domain : <\/span><span style=\"font-weight: 400;\">User Setup<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<h4><em><span style=\"font-weight: 400;\">Q17 : Universal Container finance department has requested from the Salesforce admin to establish case rules so that billing cases are routed to the correct queue. How can the Salesforce admin achieve this?<\/span><\/em><\/h4>\n<p><span style=\"font-weight: 400;\"><strong>A. <\/strong>Create Assignment Rules<\/span><br \/>\n<span style=\"font-weight: 400;\"><strong>B. <\/strong>Create Workflow Rule<\/span><br \/>\n<span style=\"font-weight: 400;\"><strong>C. <\/strong>Create Process Builder<\/span><br \/>\n<span style=\"font-weight: 400;\"><strong>D. <\/strong>Create formula field<\/span><\/p>\n<p><b>Correct Answer: A<\/b><\/p>\n<p><b>Explanation<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Assignment rules define conditions that determine how leads or cases are processed. From setup access Queues in the quick find box then select queues the click new and complete all the details for a new queue then add queue members. Then Then add a new rule entry to the Standard Case Assignment rule to route billing cases to the Billing Support Agents queue.<\/span><\/p>\n<p><b>Option B is incorrect<\/b><span style=\"font-weight: 400;\"> because workflow is a way to automate certain business processes. You can create a rule and based on certain criteria that you set.<\/span><br \/>\n<b>Option C is incorrect<\/b><span style=\"font-weight: 400;\"> because process builder is a point-and-click tool that lets you easily automate if\/then business processes and see a graphical representation of your process as you build it.<\/span><br \/>\n<b>Option D is incorrect<\/b><span style=\"font-weight: 400;\"> because formula fields are read only field whose value is evaluated from the formula or expression defined by us.<\/span><\/p>\n<p><b>Reference: <\/b><a href=\"https:\/\/help.salesforce.com\/articleView?id=customize_leadrules.htm&amp;type=5\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">https:\/\/help.salesforce.com\/articleView?id=customize_leadrules.htm&amp;type=5<\/span><\/a><\/p>\n<figure style=\"width: 940px\" class=\"wp-caption alignnone\"><img decoding=\"async\" title=\"salesforce setup steps\" src=\"https:\/\/d3nqfz2gm66yqg.cloudfront.net\/images\/v1459342241-Step1c_pvkeul.gif\" alt=\"salesforce setup steps\" width=\"940\" height=\"540\" \/><figcaption class=\"wp-caption-text\">Source: salesforce.com<\/figcaption><\/figure>\n<h3><span class=\"ez-toc-section\" id=\"Domain_Security_and_Access-5\"><\/span><span style=\"font-weight: 400;\">Domain : <\/span><span style=\"font-weight: 400;\">Security and Access<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<h4><em><span style=\"font-weight: 400;\">Q18 : Universal Container\u2019s Salesforce Admin user has Salesforce as the identity provider for one of the connected apps. What will happen when the Salesforce Admin user logs out of Salesforce with a single logout?<\/span><\/em><\/h4>\n<p><span style=\"font-weight: 400;\"><strong>A. <\/strong>The user will stay logged in to the connected apps<\/span><br \/>\n<span style=\"font-weight: 400;\"><strong>B. <\/strong>The user will be automatically logged out of the connected apps<\/span><br \/>\n<span style=\"font-weight: 400;\"><strong>C. <\/strong>Salesforce has single sign on only, it doesn\u2019t have single logout option<\/span><br \/>\n<span style=\"font-weight: 400;\"><strong>D. <\/strong>Single logout doesn\u2019t interfere with connected apps<\/span><\/p>\n<p><b>Correct Answer: B<\/b><\/p>\n<p><b>Explanation<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Using single logout, users will be automatically logout from all the connected apps when he logs out of the Salesforce. This single logout feature can increase security and usability. So, once a user logs out from a single application, all other application will automatically log the user out.<\/span><\/p>\n<p><b>Option A is incorrect<\/b><span style=\"font-weight: 400;\"> because users can\u2019t stay logged in to the connected apps. With the single logout, users are logged out of all connected apps.<\/span><br \/>\n<b>Option C is incorrect<\/b><span style=\"font-weight: 400;\"> because Salesforce has both single sign in and single logout.<\/span><br \/>\n<b>Option D is incorrect<\/b><span style=\"font-weight: 400;\"> because single logout is related to the connected apps.<\/span><\/p>\n<p><b>Reference: <\/b><a href=\"https:\/\/help.salesforce.com\/articleView?id=slo_about.htm&amp;type=5\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">https:\/\/help.salesforce.com\/articleView?id=slo_about.htm&amp;type=5<\/span><\/a><\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Domain_Security_and_Access-6\"><\/span><span style=\"font-weight: 400;\">Domain : <\/span><span style=\"font-weight: 400;\">Security and Access<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<h4><em><span style=\"font-weight: 400;\">Q19 : Which of the following feature license does the Site.com only user require to create and publish sites and edit site\u2019s content?<\/span><\/em><\/h4>\n<p><span style=\"font-weight: 400;\"><strong>A. <\/strong>Site.com Publisher Feature license<\/span><br \/>\n<span style=\"font-weight: 400;\"><strong>B. <\/strong>Site.Com Contributor feature license<\/span><br \/>\n<span style=\"font-weight: 400;\"><strong>C. <\/strong>Site.com edit feature license<\/span><br \/>\n<span style=\"font-weight: 400;\"><strong>D. <\/strong>Site.com creation feature license<\/span><\/p>\n<p><b>Correct Answers: A and B<\/b><\/p>\n<p><b>Explanation<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Site.com only user needs to have site.com publish feature license to be able to create and publish sites and site.com contributor feature license to edit site\u2019s content.<\/span><\/p>\n<p><b>Option C and D are incorrect<\/b><span style=\"font-weight: 400;\"> because there is nothing called site.com edit feature license and site.com creation feature license.<\/span><\/p>\n<p><b>Reference: <\/b><a href=\"https:\/\/help.salesforce.com\/articleView?id=standard_profiles.htm&amp;type=5\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">https:\/\/help.salesforce.com\/articleView?id=standard_profiles.htm&amp;type=5<\/span><\/a><\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Domain_Standard_and_Custom_Objects-4\"><\/span><span style=\"font-weight: 400;\">Domain : <\/span><span style=\"font-weight: 400;\">Standard and Custom Objects<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<h4><em><span style=\"font-weight: 400;\">Q20 : Universal Container\u2019s Sales reps were storing information about individual people who is a consumer in their business. Which type of Salesforce account are they using?<\/span><\/em><\/h4>\n<p><span style=\"font-weight: 400;\"><strong>A. <\/strong>Business Account<\/span><br \/>\n<span style=\"font-weight: 400;\"><strong>B. <\/strong>Person Account<\/span><br \/>\n<span style=\"font-weight: 400;\"><strong>C. <\/strong>Group Account<\/span><br \/>\n<span style=\"font-weight: 400;\"><strong>D. <\/strong>Customer Account<\/span><\/p>\n<p><b>Correct Answer: B<\/b><\/p>\n<p><b>Explanation<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Person Account provides a way to store information about individual people which is different than the business account that is used to store information about companies.<\/span><\/p>\n<p><b>Option A is incorrect<\/b><span style=\"font-weight: 400;\"> because Business accounts are used to store information about companies.<\/span><br \/>\n<b>Options C and D are incorrect<\/b><span style=\"font-weight: 400;\"> because Salesforce has two types of accounts person and business account. They don\u2019t have any accounts called group account or customer account. You can always add a type field on your account to recognize customer account but when you create an account you have the option to create a person account if it&#8217;s enabled in your org or business account.<\/span><\/p>\n<p><b>Reference: <\/b><a href=\"https:\/\/help.salesforce.com\/articleView?id=account_person_behavior.htm&amp;type=5\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">https:\/\/help.salesforce.com\/articleView?id=account_person_behavior.htm&amp;type=5<\/span><\/a><\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Domain_Sales_and_Marketing_Applications-5\"><\/span><span style=\"font-weight: 400;\">Domain : <\/span><span style=\"font-weight: 400;\">Sales and Marketing Applications<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<h4><em><span style=\"font-weight: 400;\">Q21 : What should you do if the add to campaign button is disabled in one of your reports?<\/span><\/em><\/h4>\n<p><span style=\"font-weight: 400;\"><strong>A. <\/strong>Modify your report to return fewer than 100,000 records<\/span><br \/>\n<span style=\"font-weight: 400;\"><strong>B. <\/strong>Modify your report to return fewer than 150,000 records<\/span><br \/>\n<span style=\"font-weight: 400;\"><strong>C. <\/strong>Modify your report to return fewer than 50,000 records<\/span><br \/>\n<span style=\"font-weight: 400;\"><strong>D. <\/strong>None of the above<\/span><\/p>\n<p><b>Correct Answer: C<\/b><\/p>\n<p><b>Explanation<\/b><\/p>\n<p><span style=\"font-weight: 400;\">If the add to campaign button has been disabled in one of the reports then the report needs to be modified so that it can return less than 50,000 records.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Other options are incorrect because they don\u2019t meet the value being less than 50,000 records.<\/span><\/p>\n<p><b>Reference: <\/b><a href=\"https:\/\/help.salesforce.com\/articleView?id=campaigns_reportwizard.htm&amp;type=5\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">https:\/\/help.salesforce.com\/articleView?id=campaigns_reportwizard.htm&amp;type=5<\/span><\/a><\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Domain_Service_and_Support_Applications-3\"><\/span><span style=\"font-weight: 400;\">Domain : <\/span><span style=\"font-weight: 400;\">Service and Support Applications<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<h4><em><span style=\"font-weight: 400;\">Q22 : How can Universal Container\u2019s Salesforce Admin capture the company cases through a web form so that a case is created whenever someone submits information on any of their webpages?<\/span><\/em><\/h4>\n<p><span style=\"font-weight: 400;\"><strong>A. <\/strong>Generate Web to Case HTML code and insert it on the company website<\/span><br \/>\n<span style=\"font-weight: 400;\"><strong>B. <\/strong>Enable the webform on the support settings<\/span><br \/>\n<span style=\"font-weight: 400;\"><strong>C. <\/strong>Create Case Escalation Rule<\/span><br \/>\n<span style=\"font-weight: 400;\"><strong>D. <\/strong>Develop a Case Trigger<\/span><\/p>\n<p><b>Correct Answer: A<\/b><\/p>\n<p><b>Explanation<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Generating web to case HTML code and inserting it on the company website will allow the company to capture cases in a web form. So, whenever someone submits any request through the website form, a case will be created.<\/span><\/p>\n<p><b>Option B is incorrect<\/b><span style=\"font-weight: 400;\"> because there is no option to enable the web form on the support settings.<\/span><br \/>\n<b>Option C is incorrect<\/b><span style=\"font-weight: 400;\"> because case escalation rules determine when a case should be escalated.<\/span><br \/>\n<b>Option D is incorrect<\/b><span style=\"font-weight: 400;\"> because case triggers define the apex triggers for cases.<\/span><\/p>\n<p><b>Reference: <\/b><a href=\"https:\/\/help.salesforce.com\/articleView?id=web_to_case_html.htm&amp;type=5\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">https:\/\/help.salesforce.com\/articleView?id=web_to_case_html.htm&amp;type=5<\/span><\/a><\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Domain_Data_Management-2\"><\/span><span style=\"font-weight: 400;\">Domain : <\/span><span style=\"font-weight: 400;\">Data Management<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<h4><em><span style=\"font-weight: 400;\">Q23 : What happens during merging contacts that have contact roles on non-master contacts associated with them?<\/span><\/em><\/h4>\n<p><span style=\"font-weight: 400;\"><strong>A. <\/strong>Contact roles are merged when contacts are merged<\/span><br \/>\n<span style=\"font-weight: 400;\"><strong>B. <\/strong>Contact roles will lose their status as the primary contact<\/span><br \/>\n<span style=\"font-weight: 400;\"><strong>C. <\/strong>An error will display prompting you to select the contact role<\/span><br \/>\n<span style=\"font-weight: 400;\"><strong>D. <\/strong>Contact roles will hold the two values from each contact<\/span><\/p>\n<p><b>Correct Answer: B<\/b><\/p>\n<p><b>Explanation<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Contact roles on non-master contacts will lose their status as primary contacts when contacts are merged.<\/span><\/p>\n<p><b>Option A is incorrect<\/b><span style=\"font-weight: 400;\"> because contact roles will not be merged<\/span><br \/>\n<b>Option C is incorrect<\/b><span style=\"font-weight: 400;\"> because we will not have any error related to the contact roles<\/span><br \/>\n<b>Option D is incorrect<\/b><span style=\"font-weight: 400;\"> because a contact role will not be able to hold the two values from each contact upon merging.<\/span><\/p>\n<p><b>Reference: <\/b><a href=\"https:\/\/help.salesforce.com\/articleView?id=contacts_considerations_for_merging_duplicates.htm&amp;type=5\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">https:\/\/help.salesforce.com\/articleView?id=contacts_considerations_for_merging_duplicates.htm&amp;type=5<\/span><\/a><\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Domain_Analytics%E2%80%94Reports_and_Dashboards\"><\/span><span style=\"font-weight: 400;\">Domain : <\/span><span style=\"font-weight: 400;\">Analytics\u2014Reports and Dashboards<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<h4><em><span style=\"font-weight: 400;\">Q24 : Universal Container\u2019s Sales ops don\u2019t want to create any dashboard, but she wants to view a chart on her report. What should she create to meet her requirement?<\/span><\/em><\/h4>\n<p><span style=\"font-weight: 400;\"><strong>A. <\/strong>Report Charts<\/span><br \/>\n<span style=\"font-weight: 400;\"><strong>B. <\/strong>This is not possible as the user will need to create a dashboard<\/span><br \/>\n<span style=\"font-weight: 400;\"><strong>C. <\/strong>Report Components<\/span><br \/>\n<span style=\"font-weight: 400;\"><strong>D. <\/strong>Build Report Chart report type<\/span><\/p>\n<p><b>Correct Answer: A<\/b><\/p>\n<p><b>Explanation<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Report charts are the best option for users to add a chart to a report without the need of creating a dashboard. Report charts give you the ability to add one single chart.<\/span><\/p>\n<p><b>Option B is incorrect<\/b><span style=\"font-weight: 400;\"> because this is possible with report charts<\/span><br \/>\n<b>Option C is incorrect<\/b><span style=\"font-weight: 400;\"> because there is nothing called report components, but there are dashboard components.<\/span><br \/>\n<b>Option D is incorrect<\/b><span style=\"font-weight: 400;\"> because you build report types for reports, not for report chart.<\/span><\/p>\n<p><b>Reference: <\/b><a href=\"https:\/\/help.salesforce.com\/articleView?id=reports_builder_charts.htm&amp;type=5\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">https:\/\/help.salesforce.com\/articleView?id=reports_builder_charts.htm&amp;type=5<\/span><\/a><\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Domain_Desktop_and_Mobile_Administration\"><\/span><span style=\"font-weight: 400;\">Domain : <\/span><span style=\"font-weight: 400;\">Desktop and Mobile Administration<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<h4><em><span style=\"font-weight: 400;\">Q25 : Push notifications related to the community are not available within the Salesforce mobile app.<\/span><\/em><\/h4>\n<p><span style=\"font-weight: 400;\"><strong>A. <\/strong>Yes<\/span><br \/>\n<span style=\"font-weight: 400;\"><strong>B. <\/strong>No<\/span><\/p>\n<p><b>Correct Answer: A<\/b><\/p>\n<p><b>Explanation<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Salesforce communities have full features through the website. But through the mobile apps, there are some limitations where push notifications are not supported yet.<\/span><\/p>\n<p><b>Reference: <\/b><a href=\"https:\/\/help.salesforce.com\/articleView?id=limits_mobile_sf1_communities.htm&amp;type=5\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">https:\/\/help.salesforce.com\/articleView?id=limits_mobile_sf1_communities.htm&amp;type=5<\/span><\/a><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Summary\"><\/span>Summary<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Hope we were able to help you get an overview of the Salesforce Administrator Certification. If you find these free test questions helpful, go for more unique Practice Test Questions. The more you practice, the better you perform in the actual Salesforce certification exam. Stay tuned for more such questions!<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Are you looking for free test questions for the Salesforce Administrator Certification exam? Earning the Salesforce Administrator Certification\u00a0requires you to have an understanding of Salesforce Customization, user management, platform configuration, and various means of exploring its features and capabilities. Check out these curated Practice Questions for easy exam assessment. Domain : Security and Access Q1 : Sales Ops administrator created an opportunity list view and she wants to share it with one of the sales managers, but she is not able to see an option on how to share this list view. How can Salesforce admin resolve this issue? A. [&hellip;]<\/p>\n","protected":false},"author":371,"featured_media":82119,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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Singhal","author_link":"https:\/\/www.whizlabs.com\/blog\/author\/sweta\/"},"uagb_comment_info":18,"uagb_excerpt":"Are you looking for free test questions for the Salesforce Administrator Certification exam? Earning the Salesforce Administrator Certification\u00a0requires you to have an understanding of Salesforce Customization, user management, platform configuration, and various means of exploring its features and capabilities. Check out these curated Practice Questions for easy exam assessment. Domain : Security and Access Q1&hellip;","_links":{"self":[{"href":"https:\/\/www.whizlabs.com\/blog\/wp-json\/wp\/v2\/posts\/81956","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.whizlabs.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.whizlabs.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.whizlabs.com\/blog\/wp-json\/wp\/v2\/users\/371"}],"replies":[{"embeddable":true,"href":"https:\/\/www.whizlabs.com\/blog\/wp-json\/wp\/v2\/comments?post=81956"}],"version-history":[{"count":13,"href":"https:\/\/www.whizlabs.com\/blog\/wp-json\/wp\/v2\/posts\/81956\/revisions"}],"predecessor-version":[{"id":92355,"href":"https:\/\/www.whizlabs.com\/blog\/wp-json\/wp\/v2\/posts\/81956\/revisions\/92355"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.whizlabs.com\/blog\/wp-json\/wp\/v2\/media\/82119"}],"wp:attachment":[{"href":"https:\/\/www.whizlabs.com\/blog\/wp-json\/wp\/v2\/media?parent=81956"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.whizlabs.com\/blog\/wp-json\/wp\/v2\/categories?post=81956"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.whizlabs.com\/blog\/wp-json\/wp\/v2\/tags?post=81956"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}