{"id":79966,"date":"2021-11-23T14:27:12","date_gmt":"2021-11-23T19:57:12","guid":{"rendered":"https:\/\/www.whizlabs.com\/blog\/?p=79966"},"modified":"2023-11-01T04:38:22","modified_gmt":"2023-11-01T10:08:22","slug":"google-cloud-support-options","status":"publish","type":"post","link":"https:\/\/www.whizlabs.com\/blog\/google-cloud-support-options\/","title":{"rendered":"4 Types of Google Cloud Support Options for You"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">With 7% market share and growing, Google cloud is a dominant player in the cloud technology market. As a dedicated Google cloud professional, you should be aware of various support options available with Google Cloud.\u00a0<\/span><span style=\"font-weight: 400;\">In this guide, we compared the various support options that Google provides. This comprehensive Google support guide is designed to help you find the best support option while signing up on Google cloud.\u00a0<\/span><\/p>\n<p>If you are preparing for the <a href=\"https:\/\/www.whizlabs.com\/google-cloud-certified-cloud-digital-leader\/\">Google Cloud Certified Cloud Digital Leader Exam<\/a>, then Google Cloud support options will be tested in the certification. What you will be asked is to pick the right level of support options from the list for your organisation. You can read more details about this exam in our <a href=\"https:\/\/www.whizlabs.com\/blog\/gcp-cloud-digital-leader-certification\/\">blog<\/a>.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_76 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #ea7e02;color:#ea7e02\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #ea7e02;color:#ea7e02\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.whizlabs.com\/blog\/google-cloud-support-options\/#Google_Cloud_Support_Options\" >Google Cloud Support Options\u00a0<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.whizlabs.com\/blog\/google-cloud-support-options\/#Google_Support_Language_Options\" >Google Support Language Options<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.whizlabs.com\/blog\/google-cloud-support-options\/#Steps_for_Contacting_Google_Cloud_Support\" >Steps for Contacting Google Cloud Support<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.whizlabs.com\/blog\/google-cloud-support-options\/#Exploring_Other_options\" >Exploring Other options\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.whizlabs.com\/blog\/google-cloud-support-options\/#Conclusion\" >Conclusion<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Google_Cloud_Support_Options\"><\/span><b>Google Cloud Support Options\u00a0<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Google Cloud provides a set of offerings that are scalable and flexible according to your needs.\u00a0<\/span><span style=\"font-weight: 400;\">The 4 different type of Google Cloud Support offerings are\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Basic Support<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Standard Support<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Enhanced Support<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Premium Support<\/span><\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Google_Support_Language_Options\"><\/span><b>Google Support Language Options<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<table>\n<tbody>\n<tr>\n<td><b>Plan<\/b><\/td>\n<td><b>Basic<\/b><\/td>\n<td><b>Standard<\/b><\/td>\n<td><b>Enhanced<\/b><\/td>\n<td><b>Premium<\/b><\/td>\n<\/tr>\n<tr>\n<td><b>Language Supported<\/b><\/td>\n<td><span style=\"font-weight: 400;\">English<\/span><\/td>\n<td><span style=\"font-weight: 400;\">English<\/span><\/td>\n<td><span style=\"font-weight: 400;\">English, Korean, Japanese and Chinese<\/span><\/td>\n<td><span style=\"font-weight: 400;\">English, Korean, Japanese and Chinese<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/cloud.google.com\/support\/docs\/language-working-hours\" target=\"_blank\" rel=\"noopener\"><b>Check this Google\u2019s notification for language support and working hours<\/b><\/a><\/p>\n<h4><b>Basic Support<\/b><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Basic Support is free for all Google Cloud customers who have a billing account attached with GCP projects.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Basic support is the default support option in Google Cloud Platform.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">It\u2019s limited to Billing and Payments related issues only.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Other free support options available for free are chat support, community support and phone support\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Basic support is available in different regions and different languages.<\/span><\/li>\n<\/ul>\n<h4><b>Enhanced Support<\/b><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If you need a faster response with one to one support with Google technology team, you may sign up for Enhanced support.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You will have unlimited access for 1 to 1 technical support for issues like billing, outages, product usage questions and product features.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Enhanced Support is suitable for medium and large organizations that have additional services to run their workload in the production.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">For Enhanced Support customers, Google provides the fast response time of within 1 hour considering the Priority as P1.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Importantly, Enhanced Support offers phone support for technical related issues for the customers, which is little higher when compared to Standard Support.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You will get a 24 *7 support for critical issues.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You can also escalate the ongoing support tickets to the technical support team.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Enhanced Support offers Active Assist Recommender, Cloud Support API and Third Party Technical Support.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Active Assist Recommender helps you to optimize the cost for your Google Cloud Resources.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Cloud Support API helps you to understand the visibility of issues in the Support tickets.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The Pricing for Enhanced Support will be $500 + 3% of Google Cloud consumption per month.<\/span><\/li>\n<\/ul>\n<h4><b>Premium Support<\/b><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Premium Support is the highest level of support offered by Google Cloud Platform with faster response time of 15 minutes interval.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Premium Support Plan is suitable for the Enterprise level customer who are planning to run some heavy workload in the production.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">To Enable enhanced support, contact your Technical account manager or Google sales team. You need to fill a sales form with upcoming project details.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Under Premium support plan, you will have a dedicated Technical Account Manager who will work closely with you as a technical advisor on workload performance, optimization, workload health.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Your support tickets will be allocated to the Technical Solution Engineer with an in-depth knowledge in Google Cloud Products.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Premium Support offers Active Assist Recommender, Cloud Support API and Third Party Technical Support.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Active Assist Recommender helps you to optimize the cost for your Google Cloud Resources.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Cloud Support API helps you to understand the visibility of issues in the Support tickets.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You can plan your product launch events and ensure priority support from Google\u2019s event management services offered with this plan.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">There is also an option for the Premium Support users, where they have the advanced access to Preview the new products developed by Google Cloud for their Production workload.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">For Premium Support users, the customer care offers four different languages including English, Japanese, Chinese and Korean.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The Approximate Pricing for Premium Support plan will be $12500 per month + 4% of Google Cloud consumption per month. Therefore, these pricing should have at least 1 year commitment with the organization.<\/span><\/li>\n<\/ul>\n<h4><b>Pricing for Google Cloud Support options<\/b><\/h4>\n<p><img decoding=\"async\" class=\" wp-image-79982 aligncenter\" src=\"https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2021\/11\/unnamed-22-300x176.png\" alt=\"Image 1\" width=\"516\" height=\"303\" srcset=\"https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2021\/11\/unnamed-22-300x176.png 300w, https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2021\/11\/unnamed-22.png 512w\" sizes=\"(max-width: 516px) 100vw, 516px\" \/><\/p>\n<p><b>Before Calling Support<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Specify the right level of technical details in the description with correct Project ID to resolve the issues quickly.<\/span>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">There are four Critical details that need to be included in every case. They are<\/span>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><b>Particular Time<\/b><span style=\"font-weight: 400;\"> : Stating that Particular time of the incident and date will help the support team to mainly focus on time series monitoring for that relevant period. To keep up the proper format, Google recommends ISO 8601 format as a good choice and easy to sort.\u00a0<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li aria-level=\"2\"><b>GCP Products : <\/b><span style=\"font-weight: 400;\">Specify about the product you are using, by referring to the specific API\u2019s and attach the screenshots of the error. Describe the process of what you expected in the production and show them what you see in the console.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><b>The Location<\/b> <b>: <\/b><span style=\"font-weight: 400;\">Whenever, you are including the location be specific to the Region and Zone because it often changes to one region or zone at a time.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li aria-level=\"2\"><b>Specific Identifiers : <\/b><span style=\"font-weight: 400;\">Specific identifiers are Project ID which is used to troubleshoot the issues for that particular project and IP address are another form of identifiers to track the specific instance respectively.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">For any information you provide to support, be specific and explicit. If relevant, use a screenshot to showcase exactly what you see. When troubleshooting networking issues, attach TCPdump output if you have any and also if possible attach a log snippet if you believe it is relevant to this issue.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Finally, submit a support case in the Google Cloud Console and do the follow up by reverting back to the email.<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/li>\n<\/ul>\n<h4><b>Choosing the Right Priority<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">Choose the right priority. Your support request will be routed according to the priority specified by you. You can describe the priority while creating the case.\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">There are four levels of Priority. They are<\/span><\/li>\n<li aria-level=\"2\"><b>P1 : Critical Impact <\/b><span style=\"font-weight: 400;\">: Use P1 for Production emergencies that will impact your business if this particular case is not fixed as soon as possible. When you file a case for P1 issue, the case will be immediately alerted to the on duty support member.<\/span><\/li>\n<li aria-level=\"2\"><b>P2 : High Impact <\/b><span style=\"font-weight: 400;\">: Use P2 for service is severely impaired, like infrastructure is having downtime in production.<\/span><\/li>\n<li aria-level=\"2\"><b>P3 : Medium Impact : <\/b><span style=\"font-weight: 400;\">Use P3 for minor business problems like service is Partially impaired.<\/span><\/li>\n<li aria-level=\"2\"><b>P4 : Low Impact : <\/b><span style=\"font-weight: 400;\">The Lowest level of Priority will be P4, it can be mentioned when there are troubleshooting issues in the production and there is no impact in the business.<\/span><\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Steps_for_Contacting_Google_Cloud_Support\"><\/span><b>Steps for Contacting Google Cloud Support<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><b>Step 1 &#8211; <\/b><span style=\"font-weight: 400;\">Login to the Google Cloud Platform Console and Click on the Hamburger menu to see the list of services.<\/span><\/p>\n<p><b>Step 2 &#8211; <\/b><span style=\"font-weight: 400;\">Click on the Support Services under the More Products tab. Before selecting, just ensure that you have a billing account attached with the relevant project.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Now you will see the Overview page of Support Services which includes all the information like chat support, phone support and support offerings.<\/span><\/p>\n<p><img decoding=\"async\" class=\" wp-image-79983 aligncenter\" src=\"https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2021\/11\/unnamed-23-300x267.png\" alt=\"Image 2\" width=\"457\" height=\"407\" srcset=\"https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2021\/11\/unnamed-23-300x267.png 300w, https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2021\/11\/unnamed-23-473x420.png 473w, https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2021\/11\/unnamed-23.png 512w\" sizes=\"(max-width: 457px) 100vw, 457px\" \/><\/p>\n<p><b>Step 3 &#8211; <\/b><span style=\"font-weight: 400;\">To view all the support offerings which we have discussed in the above paragraphs you need to click on the <\/span><b>View Support offerings <\/b><span style=\"font-weight: 400;\">tab at the center.<\/span><\/p>\n<p><img decoding=\"async\" class=\" wp-image-79984 aligncenter\" src=\"https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2021\/11\/unnamed-25-300x137.png\" alt=\"Image 3\" width=\"582\" height=\"266\" srcset=\"https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2021\/11\/unnamed-25-300x137.png 300w, https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2021\/11\/unnamed-25.png 512w\" sizes=\"(max-width: 582px) 100vw, 582px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Now, In the below screen you can see that all the support plans Google Cloud offers according to the customer needs.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By analyzing each and every support offering you can plan according to your workload and choose the right fit for your organization.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">After choosing the relevant support plan you need to click on the<\/span><b> Buy Now <\/b><span style=\"font-weight: 400;\">option and proceed with the payment process.<\/span><\/p>\n<p><img decoding=\"async\" class=\" wp-image-79985 aligncenter\" src=\"https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2021\/11\/unnamed-26-300x159.png\" alt=\"Image 4\" width=\"534\" height=\"283\" srcset=\"https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2021\/11\/unnamed-26-300x160.png 300w, https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2021\/11\/unnamed-26.png 512w\" sizes=\"(max-width: 534px) 100vw, 534px\" \/><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Exploring_Other_options\"><\/span><b>Exploring Other options<\/b><span style=\"font-weight: 400;\">\u00a0<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Now, we will discuss each and every option present in Google Cloud Support services.\u00a0<\/span><span style=\"font-weight: 400;\">To explore Cases, you must have enrolled in the Enhanced or Premium support plan, so that you are able to raise support cases by attaching a screenshot of that particular error and by choosing the Priority type.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you try to create a Case in Basic plan, it will through some message stating that your current plan doesn\u2019t offer this benefit.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To ensure the same, you need to click on the <\/span><b>Cases<\/b><span style=\"font-weight: 400;\">, which are present at the left side and you can check the availability of your current plan.<\/span><\/p>\n<p><img decoding=\"async\" class=\" wp-image-79986 aligncenter\" src=\"https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2021\/11\/unnamed-27-300x158.png\" alt=\"GCP Leader\" width=\"545\" height=\"287\" srcset=\"https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2021\/11\/unnamed-27-300x158.png 300w, https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2021\/11\/unnamed-27.png 512w\" sizes=\"(max-width: 545px) 100vw, 545px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">After Ensuring that you need to click on the <\/span><b>Chat support<\/b><span style=\"font-weight: 400;\"> at the left which is present next to<\/span><b> Cases.\u00a0<\/b><span style=\"font-weight: 400;\">Then choose<\/span><b> Get GCP BIlling Support <\/b><span style=\"font-weight: 400;\">which is present at the beginning of the console.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you have not enrolled in the Enhanced and Premium plan, it will solve only the Billing related issues.<\/span><\/p>\n<p><img decoding=\"async\" class=\" wp-image-79987 aligncenter\" src=\"https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2021\/11\/unnamed-28-300x105.png\" alt=\"GCP Leader\" width=\"634\" height=\"222\" srcset=\"https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2021\/11\/unnamed-28-300x105.png 300w, https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2021\/11\/unnamed-28.png 512w\" sizes=\"(max-width: 634px) 100vw, 634px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Once you click on the <\/span><b>GCP Billing Support<\/b><span style=\"font-weight: 400;\"> it will open up a new support tab with Billing Assistant, which helps you to solve the related issues automatically by providing relevant documents or you can directly connect with the support team.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To connect with the Support Team, you need to Click on the<\/span><b> Contact billing support.<\/b><\/p>\n<p><img decoding=\"async\" class=\" wp-image-79988 aligncenter\" src=\"https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2021\/11\/unnamed-29-300x177.png\" alt=\"GCP Leader Certificate\" width=\"535\" height=\"316\" srcset=\"https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2021\/11\/unnamed-29-300x177.png 300w, https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2021\/11\/unnamed-29.png 512w\" sizes=\"(max-width: 535px) 100vw, 535px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Then, you need to choose the billing account in which you have issues and billing related queries. After choosing the Billing account you need to click on the Continue Button.<\/span><\/p>\n<p><img decoding=\"async\" class=\" wp-image-79991 aligncenter\" src=\"https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2021\/11\/unnamed-31-279x300.png\" alt=\"Image 11\" width=\"393\" height=\"423\" srcset=\"https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2021\/11\/unnamed-31-279x300.png 279w, https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2021\/11\/unnamed-31-390x420.png 390w, https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2021\/11\/unnamed-31.png 476w\" sizes=\"(max-width: 393px) 100vw, 393px\" \/><\/p>\n<p><img decoding=\"async\" class=\" wp-image-79992 aligncenter\" src=\"https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2021\/11\/unnamed-33-300x137.png\" alt=\"GCP Leader Certificate\" width=\"532\" height=\"243\" srcset=\"https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2021\/11\/unnamed-33-300x137.png 300w, https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2021\/11\/unnamed-33.png 512w\" sizes=\"(max-width: 532px) 100vw, 532px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Refer the links to get some information before proceeding with the support agent and click on <\/span><b>Continue to support<\/b><span style=\"font-weight: 400;\"> option.<\/span><\/p>\n<p><img decoding=\"async\" class=\" wp-image-79993 aligncenter\" src=\"https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2021\/11\/unnamed-34-279x300.png\" alt=\"GCP Leader Test\" width=\"418\" height=\"449\" srcset=\"https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2021\/11\/unnamed-34-279x300.png 279w, https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2021\/11\/unnamed-34-390x420.png 390w, https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2021\/11\/unnamed-34.png 476w\" sizes=\"(max-width: 418px) 100vw, 418px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Choose the relevant choice of your own to connect with the Support agent.<\/span><\/p>\n<p><img decoding=\"async\" class=\" wp-image-79995 aligncenter\" src=\"https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2021\/11\/unnamed-35-279x300.png\" alt=\"GCP Leader Test\" width=\"421\" height=\"453\" srcset=\"https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2021\/11\/unnamed-35-279x300.png 279w, https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2021\/11\/unnamed-35-390x420.png 390w, https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2021\/11\/unnamed-35.png 476w\" sizes=\"(max-width: 421px) 100vw, 421px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">After answering some of the queries, you will get an option called contact channel where you are supposed to choose a <\/span><b>Chat<\/b><span style=\"font-weight: 400;\"> option and click on Continue button.<\/span><\/p>\n<p><img decoding=\"async\" class=\" wp-image-79997 aligncenter\" src=\"https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2021\/11\/unnamed-38-279x300.png\" alt=\"GCP Free Test\" width=\"406\" height=\"437\" srcset=\"https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2021\/11\/unnamed-38-279x300.png 279w, https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2021\/11\/unnamed-38-390x420.png 390w, https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2021\/11\/unnamed-38.png 476w\" sizes=\"(max-width: 406px) 100vw, 406px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Finally, you will get a screen to describe your issues in a detailed manner by choosing the Priority on your own.\u00a0<\/span><span style=\"font-weight: 400;\">Therefore, Once you have done all these processes you need to click on the <\/span><b>Start Chat<\/b><span style=\"font-weight: 400;\"> button. Then, Google support agents will be connecting with you on chat to solve your billing related issues.<\/span><\/p>\n<p><img decoding=\"async\" class=\" wp-image-79996 aligncenter\" src=\"https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2021\/11\/unnamed-37-279x300.png\" alt=\"GCP Free Test\" width=\"410\" height=\"441\" srcset=\"https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2021\/11\/unnamed-37-279x300.png 279w, https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2021\/11\/unnamed-37-390x420.png 390w, https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2021\/11\/unnamed-37.png 476w\" sizes=\"(max-width: 410px) 100vw, 410px\" \/><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span><b>Conclusion<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Empower your teams to succeed by getting started with Google Cloud Support by subscribing to the relevant plan.\u00a0<\/span><span style=\"font-weight: 400;\">In the next blog, we are going to publish a few more Google Cloud articles in the coming week. Till that stay tuned with us!!<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Happy Learning!!<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>With 7% market share and growing, Google cloud is a dominant player in the cloud technology market. As a dedicated Google cloud professional, you should be aware of various support options available with Google Cloud.\u00a0In this guide, we compared the various support options that Google provides. This comprehensive Google support guide is designed to help you find the best support option while signing up on Google cloud.\u00a0 If you are preparing for the Google Cloud Certified Cloud Digital Leader Exam, then Google Cloud support options will be tested in the certification. What you will be asked is to pick the [&hellip;]<\/p>\n","protected":false},"author":220,"featured_media":79998,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[10,12],"tags":[4752,4751],"class_list":["post-79966","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cloud-computing-certifications","category-google-cloud","tag-google-cloud-options","tag-google-cloud-support-options"],"uagb_featured_image_src":{"full":["https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2021\/11\/IMG_2882.jpg",560,315,false],"thumbnail":["https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2021\/11\/IMG_2882-150x150.jpg",150,150,true],"medium":["https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2021\/11\/IMG_2882-300x169.jpg",300,169,true],"medium_large":["https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2021\/11\/IMG_2882.jpg",560,315,false],"large":["https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2021\/11\/IMG_2882.jpg",560,315,false],"1536x1536":["https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2021\/11\/IMG_2882.jpg",560,315,false],"2048x2048":["https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2021\/11\/IMG_2882.jpg",560,315,false],"profile_24":["https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2021\/11\/IMG_2882.jpg",24,14,false],"profile_48":["https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2021\/11\/IMG_2882.jpg",48,27,false],"profile_96":["https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2021\/11\/IMG_2882.jpg",96,54,false],"profile_150":["https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2021\/11\/IMG_2882.jpg",150,84,false],"profile_300":["https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2021\/11\/IMG_2882.jpg",300,169,false],"tptn_thumbnail":["https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2021\/11\/IMG_2882-250x250.jpg",250,250,true],"web-stories-poster-portrait":["https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2021\/11\/IMG_2882.jpg",560,315,false],"web-stories-publisher-logo":["https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2021\/11\/IMG_2882.jpg",96,54,false],"web-stories-thumbnail":["https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2021\/11\/IMG_2882.jpg",150,84,false]},"uagb_author_info":{"display_name":"Aditi Malhotra","author_link":"https:\/\/www.whizlabs.com\/blog\/author\/aditi\/"},"uagb_comment_info":93,"uagb_excerpt":"With 7% market share and growing, Google cloud is a dominant player in the cloud technology market. As a dedicated Google cloud professional, you should be aware of various support options available with Google Cloud.\u00a0In this guide, we compared the various support options that Google provides. This comprehensive Google support guide is designed to help&hellip;","_links":{"self":[{"href":"https:\/\/www.whizlabs.com\/blog\/wp-json\/wp\/v2\/posts\/79966","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.whizlabs.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.whizlabs.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.whizlabs.com\/blog\/wp-json\/wp\/v2\/users\/220"}],"replies":[{"embeddable":true,"href":"https:\/\/www.whizlabs.com\/blog\/wp-json\/wp\/v2\/comments?post=79966"}],"version-history":[{"count":8,"href":"https:\/\/www.whizlabs.com\/blog\/wp-json\/wp\/v2\/posts\/79966\/revisions"}],"predecessor-version":[{"id":91772,"href":"https:\/\/www.whizlabs.com\/blog\/wp-json\/wp\/v2\/posts\/79966\/revisions\/91772"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.whizlabs.com\/blog\/wp-json\/wp\/v2\/media\/79998"}],"wp:attachment":[{"href":"https:\/\/www.whizlabs.com\/blog\/wp-json\/wp\/v2\/media?parent=79966"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.whizlabs.com\/blog\/wp-json\/wp\/v2\/categories?post=79966"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.whizlabs.com\/blog\/wp-json\/wp\/v2\/tags?post=79966"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}