{"id":30344,"date":"2017-07-28T21:23:55","date_gmt":"2017-07-28T21:23:55","guid":{"rendered":"https:\/\/www.whizlabs.com\/?p=30344"},"modified":"2024-05-17T15:19:53","modified_gmt":"2024-05-17T09:49:53","slug":"project-management-communication","status":"publish","type":"post","link":"https:\/\/www.whizlabs.com\/blog\/project-management-communication\/","title":{"rendered":"What are the communication methods and its importance in project management?"},"content":{"rendered":"<p><span lang=\"EN-IN\">With a decade of experience in IT industry under the belt, if I think back on all the experiences when things went right, when things went wrong, when things never really took off, one thing which played the major role is Communication or the lack of communication. We build software for the people, the society and it is built by the team of people. And when a team\/people are involved, <\/span><span lang=\"EN-IN\">the first and foremost important thing is how we communicate.\u00a0 <\/span><\/p>\n<p><span lang=\"EN-IN\">We are in an era of global delivery model where a particular work is accomplished by a set of people spread across geographic areas, time zones with different cultural and linguistic background, it is very important to come up with a communication plan which would bring everyone in the same track. In this article we shall discuss upon Communication methods and its importance.<\/span><\/p>\n<ul>\n<li><strong><a href=\"https:\/\/www.whizlabs.com\/project-management-professional-pmp\/\" target=\"_blank\" rel=\"noopener\">PMP Certification<\/a><\/strong><\/li>\n<li><strong><a href=\"https:\/\/www.whizlabs.com\/project-management-professional-pmp\/pmp-practice-tests\/\" target=\"_blank\" rel=\"noopener\">Exam Simulator for PMP<\/a><\/strong><\/li>\n<\/ul>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_76 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #ea7e02;color:#ea7e02\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #ea7e02;color:#ea7e02\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.whizlabs.com\/blog\/project-management-communication\/#Why_communication_is_important\" >Why communication is important?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.whizlabs.com\/blog\/project-management-communication\/#What_are_the_communication_channels_used\" >What are the communication channels used?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.whizlabs.com\/blog\/project-management-communication\/#What_does_the_communication_plan_contain\" >What does the communication plan contain?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.whizlabs.com\/blog\/project-management-communication\/#How_much_to_communicate\" >How much to communicate?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.whizlabs.com\/blog\/project-management-communication\/#Body_Language_Does_it_have_anything_to_do_with_Communication\" >Body Language? Does it have anything to do with Communication?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.whizlabs.com\/blog\/project-management-communication\/#Role_of_Project_Manager\" >Role of Project Manager<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.whizlabs.com\/blog\/project-management-communication\/#Listening\" >Listening<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.whizlabs.com\/blog\/project-management-communication\/#Conclusion\" >Conclusion<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Why_communication_is_important\"><\/span><span lang=\"EN-IN\">Why communication is important? <\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span lang=\"EN-IN\">We run under tight budgets and stringent deadlines. A simple communication gap may create havoc and bring the project to stop. \u00a0Communication is a discipline which we have to follow. Over communication and under communication both have its own consequences. We need to know four things while communicating<\/span><\/p>\n<ol>\n<li><span lang=\"EN-IN\"> <\/span><span lang=\"EN-IN\">What to communicate<\/span><\/li>\n<li><span lang=\"EN-IN\"> <\/span><span lang=\"EN-IN\">When to communicate<\/span><\/li>\n<li><span lang=\"EN-IN\"> <\/span><span lang=\"EN-IN\">How much to communicate<\/span><\/li>\n<li><span lang=\"EN-IN\"> <\/span><span lang=\"EN-IN\">Who to communicate<\/span><\/li>\n<\/ol>\n<p><span lang=\"EN-IN\">These four key things mentioned above forms the basics of communication plan.\u00a0 That is how we start drafting the communication plan and over the time period, it evolves. Stake holders get added, the communication channels being used get added, the schedules get added and the communication plan gets signed off. <\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"What_are_the_communication_channels_used\"><\/span><span lang=\"EN-IN\">What are the communication channels used? <\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span lang=\"EN-IN\">Communication can be broadly classified into Formal and Informal communication which is done through many communication channels.<\/span><\/p>\n<p><a href=\"https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2024\/05\/CommnChannels.png\"><img decoding=\"async\" src=\"https:\/\/www.whizlabs.com\/blog\/wp-content\/uploads\/2024\/05\/CommnChannels.png\" alt=\"Different Communication channels\" width=\"268\" height=\"262\" class=\"aligncenter size-full wp-image-30349\" \/><\/a><\/p>\n<p><span lang=\"EN-IN\"> <\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"What_does_the_communication_plan_contain\"><\/span><span lang=\"EN-IN\">What does the communication plan contain?<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span lang=\"EN-IN\">Communicating is not only talking or conveying things to others but also listening and asking questions. \u00a0Listening is as important as talking as that can bring in more ideas, bigger vision and better results. But having communication plan brings in more command over the communication. People are accountable for what has been communicated and committed by each individual. <\/span><\/p>\n<p><span lang=\"EN-IN\">With bigger projects in hand, it is difficult to have one-on-one or face to face communication with each team member of the team to discuss on the responsibilities each should take up. Communication plan stream lines the above process. <\/span><\/p>\n<p><span lang=\"EN-IN\">PMBOK has a template for Communication mechanism to help the project teams. The main components of the template include<\/span><\/p>\n<ol>\n<li><span lang=\"EN-IN\"> <\/span><span lang=\"EN-IN\">Objective of the communication<\/span><\/li>\n<li><span lang=\"EN-IN\"> <\/span><span lang=\"EN-IN\">Stake holders<\/span><\/li>\n<li><span lang=\"EN-IN\"> <\/span><span lang=\"EN-IN\">Communication channel<\/span><\/li>\n<li><span lang=\"EN-IN\"> <\/span><span lang=\"EN-IN\">Communication frequency<\/span><\/li>\n<li><span lang=\"EN-IN\"> <\/span><span lang=\"EN-IN\">Agenda<\/span><\/li>\n<li><span lang=\"EN-IN\"> <\/span><span lang=\"EN-IN\">Documenting the communication held and version control for the same.<\/span><\/li>\n<\/ol>\n<p><span lang=\"EN-IN\">It is said that single biggest problem in communication is the illusion that it has taken place. So documenting what is communicated is equally important and it should be shared across the team or stored in a common area where the team can access. <\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"How_much_to_communicate\"><\/span><span lang=\"EN-IN\">How much to communicate?<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span lang=\"EN-IN\">We need to have a balance on how much to communicate or how much is too much.\u00a0 The stake holders for each communication differ based on the objective or the agenda set up. A good manager would be careful enough to handle the situation where the manager can sense when a communication going out of control.\u00a0 <\/span><\/p>\n<p><span lang=\"EN-IN\">A clearly defined distribution list in the mail service will ease the task of communicating to right people when it comes to electronic media. \u00a0The formal communication should be crisp, to the point and should answer the question if there is any.<br \/>\n<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Body_Language_Does_it_have_anything_to_do_with_Communication\"><\/span><span lang=\"EN-IN\">Body Language? Does it have anything to do with Communication? <\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span lang=\"EN-IN\">A big YES. How we are communicating is equally important as what we are communicating. The most important aspect in communication is the eye contact. A good eye contact makes us more confident, approachable, good observer and make the communication more interactive. <\/span><\/p>\n<p><span lang=\"EN-IN\">Apart from eye contact, body postures, gestures, facial expressions, proximity together form the nonverbal communication which aids the verbal communication. \u00a0Remember, communication is an art. It could be project communication, technical communication or any other organizational communication. But how do we convey brings a lot of difference in the outcome. <\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Role_of_Project_Manager\"><\/span><span lang=\"EN-IN\">Role of Project Manager <\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span lang=\"EN-IN\">A good project manager creates the right environment for the right communication. Project manager has to lead by example. The team should never get a feeling that the system is not transparent. There are good days and there are bad days in any project and project manager should be aware of the fact that we can discuss on certain subjects at certain time in a day. A team would not be interested in having serious discussion at the end of the day. <\/span><\/p>\n<p><span lang=\"EN-IN\">The meetings should be scheduled keeping the agenda in the mind and the good ambience should be set up. Everybody should be given a chance to express their ideas, bring their vision and are treated equally. The main objective of having a communication is to have clarity on things and that should be met once the meeting is over. <\/span><\/p>\n<p><span lang=\"EN-IN\">Every project might not come out with flying colours. Project manager should be able to handle the failure the way success is handled. \u00a0That is where the communication skills of the project manager would help.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Listening\"><\/span><span lang=\"EN-IN\">Listening<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span lang=\"EN-IN\">Every good conversation starts with good listening. In real world, listening has been put on back bench. People tend to talk. They want people to listen to their ideas, accept them.\u00a0 Incorporating other\u2019s ideas is one of the hardest things to do because of the personal ego problems. But if we go down the history lane, the great leaders have always been good listeners. What makes us good listeners? Below are the points but not limited to which will help in great listening<\/span><\/p>\n<ol>\n<li><span lang=\"EN-IN\"> <\/span><span lang=\"EN-IN\">Be attentive<\/span><\/li>\n<li><span lang=\"EN-IN\"> <\/span><span lang=\"EN-IN\">Make good eye contact with the speaker<\/span><\/li>\n<li><span lang=\"EN-IN\"> <\/span><span lang=\"EN-IN\">Have an open mind.<\/span><\/li>\n<li><span lang=\"EN-IN\"> <\/span><span lang=\"EN-IN\">No preconceived notions. <\/span><\/li>\n<li><span lang=\"EN-IN\"> <\/span><span lang=\"EN-IN\">No forcing upon ideas.<\/span><\/li>\n<\/ol>\n<p><span lang=\"EN-IN\">Man is a social animal. Developing good communication and listening skills not only help in the IT industry but help the individual to be a better person. Better people make better tomorrow.<\/span><\/p>\n<ul>\n<li><strong><a href=\"https:\/\/www.whizlabs.com\/blog\/pmp-certification\/\">How to prepare\u00a0for PMP Certification Exam<\/a><\/strong><\/li>\n<li><span><strong><a href=\"https:\/\/www.whizlabs.com\/blog\/pmp-certification\/\">Self Study Training \u2013 Project Management Professional (PMP) Certification<\/a><\/strong><\/span><\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span><span lang=\"EN-IN\">Conclusion<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span lang=\"EN-IN\">As it says, A Project manager spends 90% of his\/her time in communicating with different stakeholders, it becomes even more important to focus on communication. It\u2019s a proven fact that people who are good at communication make good networking which helps in multiple ways to succeed in projects. As Project Manager, working on communication aspects and ensuring communication needs are understood and documented is very important. All above aspects has to be kept in mind to succeed on the path of Project Management.<\/span><\/p>\n<p><span lang=\"EN-IN\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>With a decade of experience in IT industry under the belt, if I think back on all the experiences when things went right, when things went wrong, when things never really took off, one thing which played the major role is Communication or the lack of communication. We build software for the people, the society and it is built by the team of people. And when a team\/people are involved, the first and foremost important thing is how we communicate.\u00a0 We are in an era of global delivery model where a particular work is accomplished by a set of people [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[26],"tags":[1218,1280],"class_list":["post-30344","post","type-post","status-publish","format-standard","hentry","category-project-management","tag-pmp-certification-2","tag-project-management-5"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"profile_24":false,"profile_48":false,"profile_96":false,"profile_150":false,"profile_300":false,"tptn_thumbnail":false,"web-stories-poster-portrait":false,"web-stories-publisher-logo":false,"web-stories-thumbnail":false},"uagb_author_info":{"display_name":"Dharmalingam N","author_link":"https:\/\/www.whizlabs.com\/blog\/author\/dharmalingam\/"},"uagb_comment_info":3,"uagb_excerpt":"With a decade of experience in IT industry under the belt, if I think back on all the experiences when things went right, when things went wrong, when things never really took off, one thing which played the major role is Communication or the lack of communication. We build software for the people, the society&hellip;","_links":{"self":[{"href":"https:\/\/www.whizlabs.com\/blog\/wp-json\/wp\/v2\/posts\/30344","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.whizlabs.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.whizlabs.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.whizlabs.com\/blog\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.whizlabs.com\/blog\/wp-json\/wp\/v2\/comments?post=30344"}],"version-history":[{"count":2,"href":"https:\/\/www.whizlabs.com\/blog\/wp-json\/wp\/v2\/posts\/30344\/revisions"}],"predecessor-version":[{"id":96069,"href":"https:\/\/www.whizlabs.com\/blog\/wp-json\/wp\/v2\/posts\/30344\/revisions\/96069"}],"wp:attachment":[{"href":"https:\/\/www.whizlabs.com\/blog\/wp-json\/wp\/v2\/media?parent=30344"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.whizlabs.com\/blog\/wp-json\/wp\/v2\/categories?post=30344"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.whizlabs.com\/blog\/wp-json\/wp\/v2\/tags?post=30344"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}