{"id":14402,"date":"2015-12-30T13:11:18","date_gmt":"2015-12-30T13:11:18","guid":{"rendered":"https:\/\/www.whizlabs.com\/?p=14402"},"modified":"2020-09-01T07:01:43","modified_gmt":"2020-09-01T07:01:43","slug":"knowledge-management","status":"publish","type":"post","link":"https:\/\/www.whizlabs.com\/blog\/knowledge-management\/","title":{"rendered":"Knowledge Management"},"content":{"rendered":"<p style=\"text-align: justify\">Given the disparate and often excessive sources of information in an organization, it might be imperative for us to wade through this information and produce perfect results upon inquiry. \u2018Knowledge Management\u2019 refers to gathering, organizing, refining and disseminating information within an organization. We will discuss the basics of \u2018Knowledge management\u2019, the different processes in \u2018Knowledge management\u2019 and \u2018Oracle knowledge management (OKM) \u2019in this post.<img decoding=\"async\" class=\"aligncenter size-full wp-image-14403\" src=\"https:\/\/www.whizlabs.com\/wp-content\/uploads\/2015\/12\/KM.jpg\" alt=\"KM\" width=\"300\" height=\"215\" \/><\/p>\n<h4 style=\"text-align: justify\">Introduction:<\/h4>\n<p style=\"text-align: justify\">Though the very concept of \u2018Knowledge management\u2019 existed from the 1990\u2019s, integrating these systems into the business strategy and solving business issues is fairly new. Before we see how knowledge management works \u2013 let us first discuss knowledge and its classifications.<\/p>\n<p style=\"text-align: justify\">Knowledge is the awareness of the business topic. Knowledge or the awareness in an organization can be classified into several categories -two of them being \u2013 <em>tacit knowledge<\/em> and <em>explicit knowledge<\/em>.<\/p>\n<p style=\"text-align: justify\"><strong><em>\u2018Tacit Knowledge\u2019<\/em><\/strong> is knowledge that is present in the mind of a person. It has not been previously shared or documented but has been discussed at water coolers or has been passed through other word of mouth encounters. <em><strong>\u2018Explicit Knowledge\u2019<\/strong><\/em> is knowledge that has been clearly documented in emails, newsletters or chat rooms. The consolidation of these different types of knowledge forms the basis of knowledge management.<\/p>\n<p style=\"text-align: justify\">The different processes in knowledge management are as follows:<\/p>\n<ul>\n<li style=\"text-align: justify\">Gathering the information from different sources.<\/li>\n<li style=\"text-align: justify\">Organizing the information by cataloging and indexing.<\/li>\n<li style=\"text-align: justify\">Refining the knowledge.<\/li>\n<li style=\"text-align: justify\">Disseminating the information throughout the entire organization.<\/li>\n<\/ul>\n<h4 style=\"text-align: justify\">Advantages of \u2018Knowledge Management\u2019:<\/h4>\n<p style=\"text-align: justify\">The advantages of using knowledge management include:<\/p>\n<ol>\n<li style=\"text-align: justify\">It reduces time and effort to share the data and thus increases efficiency when handling customer enquiries<\/li>\n<li style=\"text-align: justify\">It increases revenue for organizations by reducing the costs incurred to maintain data<\/li>\n<li style=\"text-align: justify\">Faster response time for organizations as a direct result of better knowledge access<\/li>\n<li style=\"text-align: justify\">Improved productivity for organizations<\/li>\n<li style=\"text-align: justify\">Increase in client satisfaction<img decoding=\"async\" class=\"aligncenter size-full wp-image-14404\" src=\"https:\/\/www.whizlabs.com\/wp-content\/uploads\/2015\/12\/km2.jpg\" alt=\"km2\" width=\"400\" height=\"400\" \/><\/li>\n<\/ol>\n<h4 style=\"text-align: justify\">What is Oracle Knowledge Management (OKM):<\/h4>\n<p style=\"text-align: justify\">\u201cKnowledge is power\u201d goes the saying and it is this power that is being harnessed in the form of \u201cOracle Knowledge Management\u201d system. In short, OKM is a Java based web application running on WebLogic. It provides a better search experience for customers and organizations alike.<\/p>\n<p style=\"text-align: justify\">Some of the features of Oracle Knowledge Management system include intelligent search, natural language processing, self-service knowledge applications and knowledge analytics.<\/p>\n<h5 style=\"text-align: justify\">a. Intelligent Search<\/h5>\n<p style=\"text-align: justify\">The ability to understand the search query when it is presented in native language is great asset with Oracle knowledge management system. This in turn will reduce search times and improve productivity for an organization. It will also improve customer satisfaction.<\/p>\n<h5 style=\"text-align: justify\">b. Natural language processing<\/h5>\n<p style=\"text-align: justify\">It is not easy to transcend the language barrier and OKM solves this issue by providing its services in 200 pre-configured languages. Searching for customer queries in one\u2019s own native language is a great boon to many organizations.<\/p>\n<h5 style=\"text-align: justify\">c. Knowledge Analytics<\/h5>\n<p style=\"text-align: justify\">In the Big Data age, everything is analyzed and studied for better progress. OKM offers knowledge <a href=\"https:\/\/www.digitalvidya.com\/data-analytics-course\/\" target=\"_blank\" rel=\"noopener\">analytics<\/a> \u2013 \u2018Knowledge analytics\u2019 understands the efficiency of knowledge performance when interacting with customers.<\/p>\n<h5 style=\"text-align: justify\">d. Self-service<\/h5>\n<p style=\"text-align: justify\">OKM also empowers the customers with self-service features. Customers can seek answer to their queries through built-in browser interfaces and also post in discussion forums. The queries and the answers can be stored for future reference.<\/p>\n<p style=\"text-align: justify\">We saw an introduction to \u2018Knowledge Management\u2019 and OKM in this post. How the concept of \u2018Knowledge management\u2019 will evolve with the changes in technology like social media remains to be seen.<\/p>\n<p style=\"text-align: justify\"><strong>Image Credits:\u00a0<\/strong>Google<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Given the disparate and often excessive sources of information in an organization, it might be imperative for us to wade through this information and produce perfect results upon inquiry. \u2018Knowledge Management\u2019 refers to gathering, organizing, refining and disseminating information within an organization. We will discuss the basics of \u2018Knowledge management\u2019, the different processes in \u2018Knowledge management\u2019 and \u2018Oracle knowledge management (OKM) \u2019in this post. Introduction: Though the very concept of \u2018Knowledge management\u2019 existed from the 1990\u2019s, integrating these systems into the business strategy and solving business issues is fairly new. Before we see how knowledge management works \u2013 let us [&hellip;]<\/p>\n","protected":false},"author":220,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[13],"tags":[935,1011,1012,1119,1448],"class_list":["post-14402","post","type-post","status-publish","format-standard","hentry","category-java","tag-intelligent-search","tag-knowledge-analytics","tag-knowledge-management","tag-natural-language-processing","tag-self-service"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"profile_24":false,"profile_48":false,"profile_96":false,"profile_150":false,"profile_300":false,"tptn_thumbnail":false,"web-stories-poster-portrait":false,"web-stories-publisher-logo":false,"web-stories-thumbnail":false},"uagb_author_info":{"display_name":"Aditi Malhotra","author_link":"https:\/\/www.whizlabs.com\/blog\/author\/aditi\/"},"uagb_comment_info":0,"uagb_excerpt":"Given the disparate and often excessive sources of information in an organization, it might be imperative for us to wade through this information and produce perfect results upon inquiry. \u2018Knowledge Management\u2019 refers to gathering, organizing, refining and disseminating information within an organization. We will discuss the basics of \u2018Knowledge management\u2019, the different processes in \u2018Knowledge&hellip;","_links":{"self":[{"href":"https:\/\/www.whizlabs.com\/blog\/wp-json\/wp\/v2\/posts\/14402","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.whizlabs.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.whizlabs.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.whizlabs.com\/blog\/wp-json\/wp\/v2\/users\/220"}],"replies":[{"embeddable":true,"href":"https:\/\/www.whizlabs.com\/blog\/wp-json\/wp\/v2\/comments?post=14402"}],"version-history":[{"count":1,"href":"https:\/\/www.whizlabs.com\/blog\/wp-json\/wp\/v2\/posts\/14402\/revisions"}],"predecessor-version":[{"id":75984,"href":"https:\/\/www.whizlabs.com\/blog\/wp-json\/wp\/v2\/posts\/14402\/revisions\/75984"}],"wp:attachment":[{"href":"https:\/\/www.whizlabs.com\/blog\/wp-json\/wp\/v2\/media?parent=14402"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.whizlabs.com\/blog\/wp-json\/wp\/v2\/categories?post=14402"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.whizlabs.com\/blog\/wp-json\/wp\/v2\/tags?post=14402"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}